Overview
Work History
Education
Skills
Languages
Timeline
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Keara Gonzalez

Lahaina,HI

Overview

5
5
years of professional experience

Work History

Cocktail Waitress

Monkeypod Kitchen
05.2018 - 05.2023

Front Desk Agent

Aston Kaanapali Shores
07.2019 - 11.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Education

Associate of Arts - Business Administration

Pennsylvania State University
University Park, PA
05.2019

Skills

  • Fast learner
  • Time Management
  • Data Entry
  • Attention to Detail
  • Excellent Communication
  • Training and Development
  • Dependable and Responsible
  • Decision-Making & Problem-Solving

Languages

Spanish
English

Timeline

Front Desk Agent

Aston Kaanapali Shores
07.2019 - 11.2020

Cocktail Waitress

Monkeypod Kitchen
05.2018 - 05.2023

Associate of Arts - Business Administration

Pennsylvania State University

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Keara Gonzalez