Keara Gonzalez
Lahaina,HI
Overview
5
5
years of professional experience
Work History
Cocktail Waitress
Monkeypod Kitchen
05.2018 - 05.2023
Front Desk Agent
Aston Kaanapali Shores
07.2019 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Associate of Arts - Business Administration
Pennsylvania State University
University Park, PA05.2019
Skills
- Fast learner
- Time Management
- Data Entry
- Attention to Detail
- Excellent Communication
- Training and Development
- Dependable and Responsible
- Decision-Making & Problem-Solving
Languages
Spanish
English
Timeline
Front Desk Agent
Aston Kaanapali Shores
07.2019 - 11.2020
Cocktail Waitress
Monkeypod Kitchen
05.2018 - 05.2023
Associate of Arts - Business Administration
Pennsylvania State University