Summary
Overview
Work History
Education
Skills
Timeline
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Keara Healy

Portsmouth,New Hampshire

Summary

Personable and dedicated Customer Success Associate with a passion to learn and grow. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Success Associate

Portsmouth Sign Company
Newington, New Hampshire
10.2024 - Current
  • Delivered prompt, knowledgeable support via phone, email, and chat, ensuring high customer satisfaction across all channels.
  • Resolved complex client issues through cross-functional collaboration with Sales and Support teams, improving resolution times and customer retention.
  • Managed and updated customer accounts using SquareCoil CRM, maintaining accuracy across all records and pipeline data.
  • Acted as a liaison between customers and production teams to ensure clear, consistent communication, and alignment on project timelines.
  • Tracked and analyzed customer service metrics to uphold service quality, and identify areas for process improvement.
  • Documented all customer interactions and resolutions to support knowledge sharing, and maintain service transparency.
  • Conducted proactive follow-ups post-service to ensure successful outcomes, and exceed customer expectations.
  • Partnered with internal teams to optimize workflows and streamline support processes, increasing efficiency and customer responsiveness.

Retail Sales Associate

Rivet Collective
Hampton Falls, New Hampshire
05.2024 - Current
  • Delivered exceptional customer service by leveraging product knowledge to drive sales, and ensure a positive shopping experience.
  • Processed in-store transactions efficiently and accurately, contributing to smooth daily operations.
  • Curated and maintained visually compelling product displays to align with brand aesthetics, and optimize in-store engagement.
  • Managed online inventory across multiple e-commerce platforms, ensuring accurate listings and product availability.
  • Updated product descriptions and imagery to enhance searchability, and boost online conversions.
  • Developed and implemented strategies to improve the digital customer experience and streamline the online shopping journey.
  • Created and executed targeted email marketing campaigns tailored to segmented audiences, increasing engagement and click-through rates.
  • Analyzed campaign performance and user behavior metrics to inform data-driven refinements, and optimize future content strategies.

Member Services Administrator

oHive
Portsmouth, New Hampshire
07.2022 - 01.2023
  • Managed high-volume inbound calls and directed inquiries for over 100 clients with professionalism and clarity.
  • I greeted and assisted over 50 clients daily, creating a welcoming and service-focused environment.
  • Provided accurate information about services, and ensured smooth communication between clients and internal teams.
  • Handled incoming mail, maintained organized filing systems, and ensured timely distribution of documents.
  • Maintained a clean, efficient front desk area, and supported daily administrative operations.
  • Delivered consistent, high-quality service to clients, visitors, and internal staff.

Education

Bachelor of Science - Fashion Merchandising and Management

Southern New Hampshire University
Hooksett, NH

Skills

  • E-Commerce Strategy & Optimization
  • Cross-Functional Team Collaboration
  • Customer Experience & Support
  • Visual Merchandising & Brand Presentation
  • Sales Enablement & Client Advising
  • Project Management & Task Prioritization
  • Retail Marketing Strategy
  • Analytical Thinking & Data Interpretation

Timeline

Customer Success Associate

Portsmouth Sign Company
10.2024 - Current

Retail Sales Associate

Rivet Collective
05.2024 - Current

Member Services Administrator

oHive
07.2022 - 01.2023

Bachelor of Science - Fashion Merchandising and Management

Southern New Hampshire University

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