Keara Hendrickson
Kansas City,MO
Summary
Proactive Back Office Assistant with extensive experience in administrative support and coordination. Proven success in inventory management, data entry accuracy, and HR assistance. Skilled in bookkeeping, customer service, and problem-solving, bringing a strong organizational and multitasking ability to contribute effectively to team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Back Office Assistant
The Home Depot Inc
04.2024 - Current
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Supported human resources functions such as recruitment coordination, onboarding facilitation, and employee record management.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by facilitating team-building activities and fostering camaraderie among colleagues.
- Promoted effective task prioritization by developing detailed project plans with clear deadlines for completion.
- Assisted in maintaining accurate financial records through diligent bookkeeping efforts that supported informed decisionmaking.
- Assisted with budget tracking and financial reports, contributing to cost-saving measures for the company.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
Pro Services Cashier
The Home Depot Inc
09.2011 - 04.2024
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Enhanced store reputation by delivering friendly, professional service to customers at the register.
- Utilized strong multitasking abilities to handle multiple responsibilities simultaneously without compromising quality of work or attention to detail.
- Assisted management with inventory control tasks, such as restocking items near the registers or conducting product audits as necessary.
- Provided a positive shopping experience by engaging with customers in a friendly manner while completing transactions efficiently.
- Supported loss prevention efforts by accurately accounting for all cash, checks, and credit card transactions.
- Assisted in maintaining a clean and organized checkout area for a pleasant shopping experience.
- Managed high-pressure situations calmly, resolving any discrepancies or disputes professionally while maintaining excellent customer service standards.
- Reduced wait times by quickly processing transactions and managing lines effectively.
- Trained new cashiers on procedures, company policies, and best practices for exceptional customer service.
- Demonstrated adaptability by successfully handling various cashier roles within the Pro Services department depending on business needs.
- Maintained knowledge of current promotions, policies regarding payment methods, and security practices to provide accurate information to customers.
- Participated in store-wide initiatives and meetings to stay informed about company goals, updates, and opportunities for growth within the Pro Services Cashier role.
- Handled customer inquiries with professionalism, resolving issues and directing them to appropriate resources when needed.
- Contributed to store sales goals by promoting special offers and loyalty programs to customers during checkout.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Garden Associate
The Home Depot
09.2011 - 11.2014
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained walkways and paths throughout gardens for safe navigation.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
- Improved garden safety by identifying hazards and implementing corrective measures.
- Educated customers on sustainable gardening practices, promoting environmental consciousness.
- Maximized sales through effective merchandising of plants, tools, and accessories.
- Increased knowledge of local flora and fauna, enabling better customer service and tailored gardening recommendations.
- Engaged with gardening clubs and societies to promote store's products and events, expanding customer base.
- Trained new staff on plant care basics and customer service excellence, ensuring consistently high standard of service.
- Organized seasonal promotional events that attracted large number of visitors, boosting sales and visibility.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Arts - Business Management
Mcc Longview
Lee's Summit, MOSkills
- Data entry expertise
- Inventory counting
- Bookkeeping
- Recordkeeping
- Problem-solving abilities
- Multitasking
- Organizational Management
- Professionalism
- Filing and data archiving
- Payroll and budgeting
- 10-key proficiency
- Cash deposit preparation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets, for all of my registers each day, week and month. This allows me to notice patterns and changes at a glance making it easier to identify possible theft.
Certification
- Forklift Certification
Timeline
Back Office Assistant
The Home Depot Inc
04.2024 - Current
Pro Services Cashier
The Home Depot Inc
09.2011 - 04.2024
Garden Associate
The Home Depot
09.2011 - 11.2014
Associate of Arts - Business Management
Mcc Longview
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