KE ARA ROBINSON
Mesquite,TX
Summary
Motivated and self-driven administrative professional and well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
12
12
years of professional experience
Work History
Insurance Verification Specialist
North Central Surgical Center
01.2021 - Current
- Verifying various insurance coverage of each patient
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Collaborated with Doctor office coordinators to receive accurate patient information.
Receptionist / Customer Service
People Ready Inc
02.2020 - 12.2020
- Follow the Covid -19 procedure
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Registration Associate
Mednax
06.2016 - 01.2020
- Responsible for providing account registration, billing and administrative support
- Gathering and verifying current demographic information including insurance information
- Completing and submitting
- Birth stats
- Hospital Census
- Medical Records
Teacher Aide
Heather Glen Elementary
08.2015 - 05.2016
- Assist with classroom instruction and provide support and guidance to sstudent
- Maintain a supportive, safe and clean classroom environmet
- Design and implement a classroom system to track student progress, and take steps to ensure academic progress is where it should be
- Supervise students during non-classroom time and arrange recreational activities
Education
Associate of Arts - undefined
West Mesquite High School, Tyler Junior College
Skills
- Phlebotomy Certification
- Outlook Access
- Microsoft Word, Excel, Power Point
- Medical Billing and Coding - covering
- Prior Authorization Processing
- Communication and Interpersonal Skills
- Customer Relationship Management
- Insurance Terminology
- Medical Terminology
- Referral Verification
Timeline
Insurance Verification Specialist
North Central Surgical Center
01.2021 - Current
Receptionist / Customer Service
People Ready Inc
02.2020 - 12.2020
Registration Associate
Mednax
06.2016 - 01.2020
Teacher Aide
Heather Glen Elementary
08.2015 - 05.2016
Associate of Arts - undefined
West Mesquite High School, Tyler Junior College
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