Summary
Overview
Work History
Education
Skills
Timeline
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Keara Seward

Acworth,GA

Summary

Results-driven professional seeking position as Virtual Assistant. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

11
11
years of professional experience

Work History

Virtual Subconsultant

Cybertary
06.2020 - 11.2020
  • I was the lead triage setter, making outbound calls to pre-qualify and set appointments onto my client's calendar.
  • Utilized various professional statistical techniques and maintained large databases to collect and analyze data from clients and customers using Microsoft Excel.
  • Performed proper admin followup for my clients with their potential customers.


Merchant Customer Experience Manager

JJSmith Marketing
01.2015 - 02.2016
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Created advertising articles and training materials for employees and merchants and posted them to the company blog.
  • Assisted in the design of the company website.

Client Loyalty Specialist Admin - Virtual

JJSmith Marketing
03.2013 - 01.2015
  • Created customized marketing materials to increase product awareness.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
  • Oversaw all customer service needs and inquiries. Managed their accounts and orders.

Advanced Technical Support Specialist

DirecTV
Tulsa , Oklahoma
01.2000 - 12.2007
  • Answered inbound calls from customers in need of technical support for their DirecTV systems. Directed the customer in troubleshooting their system until a successful resolution was made.
  • Set up service appointments when a resolution over the phone was unattainable.
  • Provided support to new employees during their first few weeks on the phones after training.
  • Provided account resolutions for customers who's situation had escalated beyond the ability of the technical agent who had initially received the call.

Education

High School Diploma -

Charles Page High School
Sand Springs, OK
05.2000

Skills

  • Type 70 wpm
  • Ease with Computers and Technology
  • Multitasking and Time Management
  • Research and Analytical Skills
  • Confidentiality and Data Protection
  • Writing and Editing Skills
  • Multi-Line Telephone Systems
  • PowerPoint Presentations
  • Strong Organizational Skills
  • Administrative Duties
  • Customer Inquiries
  • Marketing Initiatives

Timeline

Virtual Subconsultant

Cybertary
06.2020 - 11.2020

Merchant Customer Experience Manager

JJSmith Marketing
01.2015 - 02.2016

Client Loyalty Specialist Admin - Virtual

JJSmith Marketing
03.2013 - 01.2015

Advanced Technical Support Specialist

DirecTV
01.2000 - 12.2007

High School Diploma -

Charles Page High School

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Keara Seward