Keara Thompson
Phoenix,Arizona
Summary
Arizona State graduate with a Bachelor's Degree in Criminology and Forensic Psychology. Experienced Customer Service Representative striving to provide the best service to all customers. Strong rapport building by establishing relationships and maintaining excellent communication with all customers. Committed to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills. Dedicated to meeting sales goals by taking ownership of all transactions from start to finish and being a point of contact for all future needs.
Overview
2
2
years of professional experience
Work History
RRT/Universal Banker/Banker
PNC Bank
10.2022 - Current
- Conducts a variety of banking transactions such as transfers, withdrawals, and deposits with precision
- Provides insightful financial advice to customers, aiding in credit improvement and financial wellness
- Proficiently handles incoming calls, guiding customers to the appropriate department for their needs
- Opens accounts and assists customers in loan application processes, demonstrating a customer-centric approach
- Effectively updates client account information, ensuring data accuracy and security
- Streamlined client service operations, enhancing transaction efficiency and accuracy
- Analyzed customer needs to provide tailored financial advice, improving client satisfaction
- Implemented innovative banking solutions to meet evolving customer demands
- Provided comprehensive support to clients, aiding in financial decision-making processes
- Maintained meticulous records of transactions, ensuring compliance and accuracy
- Elevated customer satisfaction by offering personalized banking solutions
- Assisted clients in navigating complex financial decisions with empathy
- Conducted meticulous financial audits, ensuring compliance with banking regulations
- Provided comprehensive training to new hires, fostering a team-oriented environment
- Introduced digital banking tutorials, improving client self-service capabilities
- Reviewed and updated client profiles, ensuring high accuracy and compliance standards.
Sales Associate
Parker and Sons
08.2022 - 10.2022
- Conducted in-depth consultations with Home Depot customers, focusing on their air conditioning needs
- Utilized analytical skills to assess the age and service history of customers' units, aiming for units over 10 years old
- Successfully scheduled free consultations for potential new unit installations, enhancing customer satisfaction and company revenues
- Applied innovative strategies to persuade customers about the benefits of timely unit service and replacement
- Contributed to the company's sales growth by converting consultations into actual unit sales
- Exceeded sales targets by effectively engaging customers on AC unit needs, leading to a significant increase in consultation bookings
- Meticulously gathered data on customer's AC units to tailor consultations, enhancing service personalization and satisfaction
- Passionately educated customers about the benefits of timely AC servicing, driving awareness and fostering trust
- Successfully persuaded customers with older AC units to consider free consultations, highlighting long-term savings and efficiency gains
- Analyzed customer AC data to customize service offers, increasing engagement and satisfaction
- Drove sales by identifying and converting high-potential leads into successful AC unit sales.
Teller
BMO Harris Bank
03.2022 - 06.2022
- Skillfully executed banking transactions, ensuring utmost client satisfaction
- Effectively addressed customer inquiries, leveraging superior communication skills
- Maintained high accuracy in handling high-volume transactions, strengthening client trust
- Resolved client issues empathetically, showcasing exceptional customer service
- Efficiently directed clients to suitable services, boosting operational efficiency
- Managed and executed precise banking transactions, ensuring high customer satisfaction
- Utilized exceptional communication skills to effectively address customer inquiries
- Maintained high accuracy in high-volume transactions, fostering client trust
- Resolved client concerns empathetically, demonstrating superior customer support
- Utilized exceptional communication skills to effectively address customer inquiries
- Maintained high accuracy in high-volume transactions, fostering client trust
- Resolved client concerns empathetically, demonstrating superior customer support
- Boosted operational efficiency by streamlining account update processes
- Preserved client information confidentiality, ensuring data security.
Education
BS in Criminology -
Arizona State University
05.2022
BA in Forensic Psychology -
Arizona State University
05.2022
Barrett, The Honors College
05.2022
High School Diploma -
Thunderbird High School
05.2018
Skills
- Customer Service-Oriented
- Communication
- Attention to Detail
- Team Leadership
- Financial Institution Regulations
- Sales driven
- Resourcefulness
- Credit solutions guidance
- Self-motivated nature
References
Available upon request.
Timeline
RRT/Universal Banker/Banker
PNC Bank
10.2022 - Current
Sales Associate
Parker and Sons
08.2022 - 10.2022
Teller
BMO Harris Bank
03.2022 - 06.2022
BS in Criminology -
Arizona State University
BA in Forensic Psychology -
Arizona State University
Barrett, The Honors College
High School Diploma -
Thunderbird High School
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