KEARA WALKER
Bronx
Summary
Reliable Health Services Administration student seeking a position to help me fully utilize my skills and education.
Professional in health services with extensive experience in administration and leadership. Proven track record of enhancing operational efficiency and ensuring quality patient care. Skilled in regulatory compliance, budget management, and staff development. Strong focus on team collaboration and adaptable to changing needs. Highly reliable with results-driven approach.
Overview
9
9
years of professional experience
Work History
Substitute Paraprofessional
Department of Education
01.2023 - Current
- Understanding the daily schedule and what tasks will be completed
- Preparing the classroom for activities by rearranging furniture, gathering supplies and performing other tasks
- Providing assistance and extra instruction to individual students and small groups to reinforce lessons
- Intervening when students exhibit problem behaviors and modeling good behavior for the entire class
- Supervising students during activities such as recess and lunch
- Assisting with clerical tasks, such as taking attendance and calculating grades
- Aiding therapists who work with students in school settings
- Collecting data and compiling reports
Branch Ambassador
Capital One
05.2021 - 08.2022
- Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
- Support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
- Take an active role in educating customers on other banking channels as well as other products and services.
- Research and answer customer inquiries with the intent of enhancing customer retention and engagement by leveraging various tools and channels to recommend appropriate solutions.
- Take an active role in educating customers on other banking channels as well as other products and services.
- Travel between branches in the assigned local area and support the market that you are assigned.
- Reduce customer financial anxiety by helping to determine both personal and business financial needs.
Receptionist/ Desk Assistance
Monroe College
11.2019 - 04.2021
- Answered and resolved customer inquiries and concerns in a timely manner
- Greeted and assisted customers in a positive, approachable manner
- Managed all incoming calls and faxes and connect and distribute to the appropriate department
- Answer and direct phone calls in a polite and friendly manner
- Welcome visitors in a warm and friendly manner, and answer any questions visitors have
- Maintain reception area and all common areas in a clean and tidy manner at all times
- Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
- Keep detailed and accurate records of visitor requests and of calls received
- Receive deliveries; sort and distribute incoming mail
- Take inventory of supplies and restock as needed
- Maintain the general office filing system
Cashier/Beautician
CVS
11.2018 - 05.2019
- Seek out customers to ensure they have a fantastic beauty advisor experience through personalized sales service based on customer needs, effective upselling and suggestive selling, as well as subsequent follow-up contact to build lasting relationships.
- Engage in conversation with each customer as they enter the beauty zone; listen to and be sensitive to the customer’s information, be conscious of their needs and provide specialized sales advice.
- Maneuver in a conversation to stimulate a different thought process. It would be best if you were confident and comfortable using your verbal skills to generate sales.
- Be the brand expert by answering customer questions in detail with product knowledge to produce the largest sales basket possible.
Cashier/Beautician
CVS
11.2018 - 05.2019
- Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
- Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
- Accurately perform cashier duties – handling cash, checks and credit card transactions with precision while following company policies and procedures
- Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
- Supporting opening and closing store activities, when needed
- Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
- Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
- Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
Guest Service Attendant
Wildlife Conservation Society
03.2016 - 07.2018
- Ensuring quality standards of all products by adhering to local, state, and federal food handling, preparation, and portioning procedures
- Prepare and sell WCS food items and increase sales through cross and up-selling
- Collect payment for items, adhere to all cash handling and inventory policies and procedures
- Provide consistent quality offerings through the proper preparation and display of goods
- Maintain cleanliness and organization of assigned work areas, as instructed
- Stock shelves or process deliveries, following departmental inventory control procedures
- Complete other assignments and helping others on the team as required
- Daily Cleaning
- Comply with coursework and regulations for all Health Department licenses, as required
Education
Bachelors - Health Services Administration
Monroe College
04.2025
Associates of Applied Science - Diagnostic Medical Sonography
Monroe College
04.2021
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Specialized educational assistance
- Behavioral intervention support
- Deposit and withdrawal management
- Integrity in professional conduct
- Diagnostic imaging expertise
- Critical thinking aptitude
- Team leadership
- Healthcare management
- Strategic business planning
- Quality improvement
- Team leadership
Timeline
Substitute Paraprofessional
Department of Education
01.2023 - Current
Branch Ambassador
Capital One
05.2021 - 08.2022
Receptionist/ Desk Assistance
Monroe College
11.2019 - 04.2021
Cashier/Beautician
CVS
11.2018 - 05.2019
Cashier/Beautician
CVS
11.2018 - 05.2019
Guest Service Attendant
Wildlife Conservation Society
03.2016 - 07.2018
Associates of Applied Science - Diagnostic Medical Sonography
Monroe College
Bachelors - Health Services Administration
Monroe College
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