Kearah Pereira
Waterbury
Summary
Accomplished Front Desk Supervisor at Courtyard by Marriott, adept in guest relations and reservations management. Leveraged problem-solving skills and exceptional communication to enhance customer satisfaction and streamline operations. Mentored staff, achieving significant improvements in service efficiency. Expert in time management and data entry, consistently exceeding employer expectations.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Courtyard by Marriott
01.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Medication Aide
DSP
03.2023 - Current
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Administered prescribed drugs to high-volume patient caseload.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
Night Auditor
Courtyard by Marriott
04.2021 - 08.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
Front Desk Agent
Doubletree By Hilton Hotel
03.2020 - 11.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Paraprofessional
RCM Technologies
10.2020 - 03.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
Education
Associate of Business Administration - Business Administration
Naugatuck Valley Community College
Waterbury, CT06-2028
High School Diploma -
Wilby High School
Waterbury, CT06-2016
Skills
- Time management
- Guest relations
- Reservations management
- Problem-solving skills
- Customer service management
- Word processing
- Data entry efficiency
- Training and mentoring
- Team building proficiency
- Team building and supervision
- Reservation management
- Listening skills
- Exceptional communication
Timeline
Front Desk Supervisor
Courtyard by Marriott
01.2024 - Current
Medication Aide
DSP
03.2023 - Current
Night Auditor
Courtyard by Marriott
04.2021 - 08.2024
Paraprofessional
RCM Technologies
10.2020 - 03.2022
Front Desk Agent
Doubletree By Hilton Hotel
03.2020 - 11.2022
Associate of Business Administration - Business Administration
Naugatuck Valley Community College
High School Diploma -
Wilby High School
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