Summary
Overview
Work History
Education
Skills
Timeline
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Kearce Heidrich

Orlando

Summary

Results-driven Orthodontic Manager with over 20 years of experience overseeing clinical operations, team leadership, and patient care coordination. Demonstrated success in driving case acceptance through patient education, fantastic patient rapport, and strategic marketing initiatives. Proven leader with a strong track record in staff training, performance management, and fostering a collaborative and healthy team culture.

Overview

20
20
years of professional experience

Work History

Director of Operations

Orthodotist
01.2015 - Current
  • Directed day-to-day operations for three high-volume orthodontic offices.
  • Oversaw all business functions including financial management (patient and insurance), payroll, human resources, hiring, vendor relations, team training and dental health compliance.
  • Successfully led the acquisition and launch of a new office, managing new team and system integration.
  • Developed and implemented advertising campaigns and community engagement programs to grow practice visibility and patient base.
  • Streamlined workflows and introduced new software systems to improve scheduling, billing and patient communication.
  • Treatment Coordination including case presentation for new and existing patients outlining all aspects of treatment and treatment options
  • Assisted in recruitment, hiring and training of new team members.
  • Managed all patient concerns and acted as a liaison between Doctor and Patient.



Insurance Coordinator/Certified Orthodontic Assistant

Beattie Family Orthodontics
05.2005 - 01.2015
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Verified insurance and communicated coverage to staff and patients.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Set appointments and made follow-up calls.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Assisted in chair-side dental procedures.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Prepared and sterilized instruments and materials for use by dentists.

Education

Associate of Arts -

Valencia College
Orlando, FL

Skills

  • Leadership training
  • Operational efficiency
  • Business management
  • Compliance training
  • Employee development
  • Sales

Timeline

Director of Operations

Orthodotist
01.2015 - Current

Insurance Coordinator/Certified Orthodontic Assistant

Beattie Family Orthodontics
05.2005 - 01.2015

Associate of Arts -

Valencia College

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