Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Keari Cook

Saint Albans,WV

Summary

Results-driven customer service representative with a proven track record of delivering exceptional service and exceeding customer expectations. Skilled in building strong rapport with clients, identifying their needs, and providing tailored solutions to enhance their experience. Adept at handling high call volumes and resolving inquiries efficiently while maintaining a professional and friendly demeanor. Committed to delivering top-notch customer service and contributing to the overall success of the team.

Overview

6
6
years of professional experience

Work History

Relationship Banker

Summit Community Bank
05.2023 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Helped customers apply for loans and understand them. Worked with them to get the best deal for their needs.

Customer Service Representative

CASCI
10.2021 - 02.2023
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Investigated and researched issues to determine root causes and appropriate resolution methods
  • Provided account information to customers and explained bill service policies and customer rights
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Followed up with customers regarding product functionality and overall satisfaction
  • Remained open to feedback from supervisor and peers to build and improve skills set
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

Teacher

Precious Memories
05.2021 - 09.2021
  • Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
  • Managed student behavioral issues to optimize classroom learning environment
  • Motivated and engaged students, developing skills and knowledge for academic foundation
  • Organized and used variety of teaching techniques, maximizing individual and group learning
  • Implemented school's curriculum consistent with unique learning needs of students
  • Promoted critical thinking to help students develop problem-solving skills
  • Delivered engaging lesson plans, inspiring learners to explore topics outside of classtime
  • Facilitated small group instruction to meet the needs of each student.

Electonics Associate

Wal-Mart
09.2018 - 05.2021
  • Created flexible academic programs and classroom environments, promoting learning and personal growth
  • Participated in team meetings, providing insights to improve operations
  • Developed and presented reports to aid decision-making
  • Approached customers and initiated conversations to determine needs and preferences
  • Promoted products through in-store demonstrations, displays and presentations
  • Assisted with inventory by identifying and marking items for removal from shelves or storage areas
  • Arranged new merchandise with signage and appealing displays to encourage customer sales
  • Separated cash, charge slips and coupons to balance drawers
  • Sold products to customers by explaining product features and benefits
  • Answered phone calls from potential customers to direct to appropriate products or departments
  • Trained new employees on basic customer service techniques and procedures
  • Operated cash register to process cash, check and credit transactions
  • Calculated product quantities and ordered new items to prevent shortages.

Education

High School Diploma -

Penn Foster High School
Scranton, Pennsylvania
05.2021

Skills

  • Lotus Notes
  • Report Transcription
  • Microsoft PowerPoint
  • Business Development Understanding
  • Microsoft Excel
  • Bankway
  • CMSe
  • Origenate
  • ATM Maintenance
  • Retail Sales Customer Service
  • Active Listening
  • Microsoft Word
  • Stocking and Replenishing
  • Money Handling Abilities
  • POS Systems Expertise
  • Investigate Claims
  • Adobe Systems Adobe Flash
  • Computer Proficiency
  • Billing Adjustments and Refunds
  • Oracle PeopleSoft
  • Documentation

Personal Information

Title: CUSTOMER SERVICE REPRESENTATIVE

Timeline

Relationship Banker

Summit Community Bank
05.2023 - Current

Customer Service Representative

CASCI
10.2021 - 02.2023

Teacher

Precious Memories
05.2021 - 09.2021

Electonics Associate

Wal-Mart
09.2018 - 05.2021

High School Diploma -

Penn Foster High School

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Keari Cook