Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kearin Bender

Warren

Summary

Dynamic professional with extensive experience at Geek Squad and UPS, excelling in technical support and customer service. Proven ability to troubleshoot network issues and enhance operational efficiency. Recognized for effective time management and communication skills, consistently achieving high customer satisfaction and streamlining processes to improve service.

Overview

5
5
years of professional experience

Work History

Warehouse Worker

United Parcel Service, UPS
Girard
08.2024 - Current
  • Loaded and unloaded trucks efficiently to ensure timely deliveries.
  • Maintained cleanliness and organization of work areas to promote safety.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Operated scanners, computers, and other equipment to track orders.
  • Assisted team members in fulfilling orders with precision and speed.

Home Theater Agent

Geek Squad
Boardman
05.2022 - 10.2023
  • Communicated with clients pre-appointment to establish clear expectations.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Trained new agents on customer service protocols and technical procedures.
  • Provided technical support for customers in-person and over the phone.
  • Provided detailed notes post-appointment, outlining actions taken and troubleshooting steps for future reference.
  • Assisted colleagues with hardware and software inquiries, reinforcing adherence to proper procedures.
  • Configured networks, computers, and printers to enhance operational efficiency.
  • Managed scheduling to allocate cadets to agents throughout the week.

Consultation Agent

Geek Squad
10.2021 - 05.2022
  • Communicated with customers to identify and resolve device issues.
  • Documented customer interactions and solutions in the ticketing system.
  • Troubleshot devices through systematic diagnostics.
  • Contacted clients regarding repair status and outcomes.
  • Executed in-store repairs efficiently to minimize downtime.
  • Configured watches, computers, and cellphones to meet customer needs.
  • Generated revenue by selling services, memberships, and products.
  • Managed shipping and receiving processes for devices effectively.

Product Flow Specialist

Best Buy
11.2020 - 10.2021
  • Unloading trucks and stocking the sales floor.
  • Customer service.
  • Picking items throughout the store for customers’ orders.
  • Receiving inventory and properly documenting inventory.
  • Using multiple systems to track product flow and manifests.

Education

Information Technology -

Kent State University Trumbull
Champion, Ohio
05-2028

Skills

  • Time management
  • Network troubleshooting
  • Technical support
  • Problem solving
  • Customer service
  • Communication skills

References

  • Larry Nelson, Supervisor, Best Buy, 330-544-1487
  • Annette, Manager, Hot Dog Shoppe, 330-395-7057

Timeline

Warehouse Worker

United Parcel Service, UPS
08.2024 - Current

Home Theater Agent

Geek Squad
05.2022 - 10.2023

Consultation Agent

Geek Squad
10.2021 - 05.2022

Product Flow Specialist

Best Buy
11.2020 - 10.2021

Information Technology -

Kent State University Trumbull

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