Kearin Olsen
Mason City
Summary
Dynamic Insurance Follow-Up Representative with proven expertise in claims processing and denial analysis at TCS United. Adept at implementing corrective actions and enhancing communication with healthcare providers, resulting in improved claim resolution times. Strong multitasking and problem-solving skills foster effective team collaboration and drive operational success.
Overview
10
10
years of professional experience
Work History
Insurance Follow-Up Representative
TCS United
07.2019 - Current
- Managed insurance claims follow-up processes to ensure timely resolutions.
- Collaborated with healthcare providers to verify patient eligibility and benefits.
- Analyzed claim denials and implemented corrective actions to reduce future occurrences.
- Trained new representatives on best practices for effective claims management.
- Coordinated with insurance carriers to resolve discrepancies in claims processing.
- Safeguarded patient privacy by adhering to HIPAA guidelines when handling sensitive personal information during claim follow-up processes.
- Improved claim resolution times by consistently following up on outstanding insurance claims and diligently addressing any discrepancies.
Medical Billing Representative
Mercy Hospital
02.2019 - 07.2019
- Processed and submitted medical claims to insurance companies, ensuring compliance with regulations.
- Reviewed patient accounts for accuracy, resolving discrepancies effectively.
- Posted and adjusted payments from insurance companies.
- Precisely evaluated and verified benefits and eligibility.
- Evaluated patients' financial status and established appropriate payment plans.
- Collaborated with healthcare providers to resolve billing issues, fostering strong professional relationships for better communication.
Customer Service Representative
Humach
09.2018 - 02.2019
- Resolved customer inquiries through multiple channels, ensuring prompt and effective service.
- Collaborated with team members to enhance customer experience and streamline service processes.
- Mentored new hires on best practices for customer engagement and issue resolution.
- Implemented quality assurance protocols that reduced error rates in service responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales and Marketing Assistant
2CB Builders
06.2017 - 06.2018
- Developed and implemented marketing campaigns to enhance brand visibility.
- Coordinated sales initiatives, ensuring alignment with overall business goals.
- Analyzed market trends and customer feedback to inform strategic decisions.
- Managed social media platforms, increasing audience engagement through targeted content.
Customer Service Representative
Tom Thumb Food Stores
05.2016 - 06.2017
- Analyzed feedback trends to identify areas for improvement in service delivery.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Ensured cash and safe reconciliation with 100% accuracy.
- Facilitated money transfers, money orders, and related financial services for clients.
Education
High School Diploma -
Mason City High School
Mason City05-2014
Skills
- Claims processing
- Patient eligibility verification
- Denial analysis
- Corrective action implementation
- Communication skills
- Team collaboration
- Multitasking capacity
- Problem-solving
- Computer skills
Timeline
Insurance Follow-Up Representative
TCS United
07.2019 - Current
Medical Billing Representative
Mercy Hospital
02.2019 - 07.2019
Customer Service Representative
Humach
09.2018 - 02.2019
Sales and Marketing Assistant
2CB Builders
06.2017 - 06.2018
Customer Service Representative
Tom Thumb Food Stores
05.2016 - 06.2017
High School Diploma -
Mason City High School