Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
13
13
years of professional experience
Work History
Security Guard
One Queensridge Place
12.2023 - Current
Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Responded quickly to emergency situations to assess and deflect issues.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
Issued access cards to authorized personnel to monitor access points.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Ophthalmic Technician
Summit Eye Center
08.2022 - 11.2023
Applied eye medications and drops to dilate pupils in preparation for examinations.
Triaged phone calls from patients and outside contacts and handled in order of importance.
Performed thorough medical history assessments as part of the pre-examination process for new patients.
Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Reduced patient anxiety, explaining eye care procedures and answering questions with empathy and clarity.
Supported patient education by creating informative materials on eye health maintenance and disease prevention.
Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Ophthalmic Technician
Shepherd Eye Center
12.2020 - 05.2022
Instilled anesthetic drops and assisted in laser treatments and minor procedures.
Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
Skillfully performed tonometry tests to measure intraocular pressure, assisting in the early detection of glaucoma.
Maintained up-to-date knowledge of advancements in ophthalmic technology, ensuring clinic's practices were current and effective.
Streamlined patient check-in and check-out processes, minimizing administrative delays and enhancing overall clinic efficiency.
Cleaned or sterilized ophthalmic or surgical instruments.
Educated patients and relations on ocular health and safety, promoting good eye care.
Triaged phone calls from patients and outside contacts and handled in order of importance.
Applied eye medications and drops to dilate pupils in preparation for examinations.
Custodian
International Church Of Las Vegas
10.2017 - 05.2021
Emptied trash cans and recycling bins to keep building clean and free of germs.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Kept building spaces premises clean inside and outside.
Maintained a well-organized supply closet for easy access to necessary tools.
Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Moved furniture for cleaning and set up for special events.
Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Checked in and stocked inventory throughout facility.
Cleaned equipment and machinery to maintain in optimum working condition.
Reported vandalism or other damage to property to supervisor.
Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
Receptionist
Harbor Distributing
06.2012 - 04.2017
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Assisted with planning office events and meetings for smooth execution.
Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Improved workflow by introducing more efficient document handling and organization practices.
Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Director of Sales and Events at Middleton Place and The Inn at Middleton PlaceDirector of Sales and Events at Middleton Place and The Inn at Middleton Place
Area Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place ChelseaArea Sales Manager at Hyatt Place New York City/Times Square & Hyatt Place Chelsea