Kiara Graham-Steverson
Ocean Township,NJ
Summary
Proven team collaborator and customer service expert, I excelled at Olive Garden by enhancing guest satisfaction and streamlining service efficiency. Leveraging strong multitasking abilities and cash handling skills, I significantly contributed to a positive dining experience, achieving consistent sales targets at Five Below. My approach combines active listening with hospitality service expertise, driving improvements in customer engagement and complaint resolution.
Personable and customer-focused with flair for creating positive dining experiences. Possesses strong understanding of menu knowledge and food safety practices, coupled with excellent communication and multitasking skills. Dedicated to providing outstanding service and ensuring guest satisfaction.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
4
4
years of professional experience
Work History
Waitress
Olive Garden Restaurant
08.2021 - Current
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Sales Associate
Five Below
10.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Applied Science - Psychology
Brookdale Community College
Lincroft NJ06-2025
High School Diploma -
Ocean Township High School
Ocean Township NJ06-2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Complex Problem-solving
- Complaint resolution
- Active listening
Accomplishments
- Documented and resolved customers complaints and issues which led to positive, comfortable, and safe environment.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Waitress
Olive Garden Restaurant
08.2021 - Current
Sales Associate
Five Below
10.2020 - 08.2021
Associate of Applied Science - Psychology
Brookdale Community College
High School Diploma -
Ocean Township High School
Similar Profiles
Raina HimmatRaina Himmat
Host at Olive Garden RestaurantHost at Olive Garden Restaurant
Arianna KhenayzirArianna Khenayzir
Server at Olive Garden RestaurantServer at Olive Garden Restaurant
Jennifer OrtegaJennifer Ortega
Server at Olive Garden RestaurantServer at Olive Garden Restaurant
Jessica HouslerJessica Housler
Customer Service Professional at Olive Garden RestaurantCustomer Service Professional at Olive Garden Restaurant
SYDNEY SACCOSYDNEY SACCO
Marketing and Distribution at HealthgevityMarketing and Distribution at Healthgevity