Overview
Work History
Education
Skills
Certification
TOOLS & TECHNOLOGY
Timeline
Generic

Kearn Webster

Queens,NY

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Manager, Client Operations

Nomad Health
07.2021 - 02.2023
  • Coordinated with Business Intelligence to establish and monitor KPIs, ensuring continuous improvement of internal workflows, which increased team output by approximately 15%
  • Refined and iterated on workflow optimization, which reduced PLT (Process Lead Time) by 50% in first 90 days, with consistent improvements thereafter
  • Leveraged structured problem-solving to support best practices eliminating process inefficiencies equivalent to nine FTEs (Full-Time Equivalent Employees)
  • Built robust solutions by leveraging cross-functional relationships to launch our merchandising feature, which improved product visibility
  • Implemented Quality Assessment protocol which generated higher ROI in Travel nurse vertical —equivalent to $90K
  • Supported company OKRs, launching in Allied Health, a segment worth approximately $10 billion in annual revenue, by sourcing vendors and developing market intelligence
  • Sourced key external hires, scaling operations team of managers and individual contributors by 3X
  • Reduced rolling 12-month turnover ratio to 0% through mentoring and engagement, eliminating
    estimated acquisition costs of $4,500 per headcount

Senior Manager

GEICO
10.2016 - 07.2021
  • Provided data-backed justifications for changes, increasing department productivity by 5% with zero net new headcount
  • Leveraged understanding of regulatory requirements and healthcare eligibility to establish a customer-facing call center unit, which increased provider satisfaction by 4%
  • Promoted customer-centric culture by implementing a customer-contact matrix, which improved customer retention from 96% to 97%
  • Improved quality controls, in line with CMS, Medicare, and NYSDOH regulations, which reduced state penalties by $2K per month

Manager

GEICO NYC
06.2011 - 09.2016
  • Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
  • Acted as main point of contact for escalations from patients, doctors, and hospital staff by closely reviewing medical records and maintaining high levels of communication
  • Spearheaded and implemented new projects to expand the scope of engagement
  • Performed as subject matter expert for case management processes

Education

Associate of Science - Nursing

St Paul's School of Nursing Queens
Rego Park, NY
08.2024

MBA - Project Management

Southeastern Oklahoma State University
Durant, OK
05.2022

Bachelor of Business Administration -

Northwood University
Midland
12.2016

Skills

  • Quality Assurance
  • Case Management
  • Interdepartmental Collaboration
  • Customer Service
  • Software Applications
  • HIPAA Regulations
  • Insurance Practices

Certification

Feb 2023: American Heart Association Basic Life Support (CPR and AED)

Jan 2022: Yellow Belt, Lean Six Sigma Certification

TOOLS & TECHNOLOGY

    

Cerner, EPIC systems, Microsoft Office, Zendesk, and Looker

Timeline

Senior Manager, Client Operations

Nomad Health
07.2021 - 02.2023

Senior Manager

GEICO
10.2016 - 07.2021

Manager

GEICO NYC
06.2011 - 09.2016

Associate of Science - Nursing

St Paul's School of Nursing Queens

MBA - Project Management

Southeastern Oklahoma State University

Bachelor of Business Administration -

Northwood University

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Kearn Webster