Summary
Overview
Work History
Education
Skills
Certification
Teaching Assistant Certification
Timeline
Generic

Kearra Johnson

Lithonia,GA

Summary

Ambitious and deadline-driven team builder and natural leader with a proven track record in fast-paced, high-stress environments. Proficient in actively listening to customer inquiries and effectively resolving issues. Demonstrated reliability and high performance, with a talent for quickly mastering new concepts and skills while managing multiple responsibilities and providing exceptional customer service. Personable, client-focused professional skilled at managing priorities, adapting to changes, and maintaining a professional and composed demeanor under pressure.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Excutive Assistant

Excalabur detailing
03.2019 - 08.2023
  • Handles administrative tasks by creating professional documents for organizational needs.
  • Adapted quickly to unfamiliar software applications.
  • Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

Customer Service Representative

AT&T
01.2018 - 02.2019
  • Handling inbound and outbound calls in a timely manner, assisting customers to the department to best fit there needs, resolving issues if can be taking care of
  • Guided customers in selecting products and services, enhancing overall experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Leasing Assistant

Portage Park
03.2017 - 01.2018
  • Coordinated leasing activities, ensuring seamless communication of between prospective tenants and property management
  • Streamlined application processing, improving efficiency in onboarding new residents.
  • Developed and maintained comprehensive knowledge of property features and amenities to assist potential renters effectively.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Conducted property tours, highlighting key aspects to attract prospective tenants and facilitate decision-making.

Customer Service Representative

Allstate Insurance Teleperformance
06.2016 - 03.2017
  • Handling multiple types of customer experience inquiries,inbound/outbound calls and transfers, resolving service concerns/documenting customer requests, completing changes to policies, process applications, endorsements, renewals cancellations and payments
  • Demonstrated ability to manage stress and resolve conflicts while upholding professional standards.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma - undefined

06.2013

Skills

  • Managing multiple task, Customer service-focused, Knowledge of Microsoft word, Microsoft office, Outlook, Excel, Computer savvy, Power point (5 years)
  • Clerical Experience
  • Administrative Experience
  • Data Entry
  • Front Desk
  • Office Management
  • Computer Skills
  • QuickBooks
  • Administrative support
  • Office administration
  • Business administration
  • Customer Service-oriented

Certification

  • Teaching assistant
  • June 2012 to Present

Teaching Assistant Certification

  • Ivy Tech Community College
  • May 2013

Timeline

Excutive Assistant

Excalabur detailing
03.2019 - 08.2023

Customer Service Representative

AT&T
01.2018 - 02.2019

Leasing Assistant

Portage Park
03.2017 - 01.2018

Customer Service Representative

Allstate Insurance Teleperformance
06.2016 - 03.2017

High School Diploma - undefined

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Kearra Johnson