Kearra Journeay
Wylie,TX
Summary
To obtain knowledge to gain additional knowledge and skills with customer service and patient care. 5Plus years’ experience in customer service and support with recognized strengths in troubleshooting, problem solving, implementing proactive organization procedures to prevent problems first hand Excellent communication, office management, and suggestive sales skills Proficient computer skills and knowledge in Microsoft Word, Power point, Excel Ability to train, motivate, and supervise customer service employees. Proficient data entry skills: WPM 65 A team player w/ diligent, dependable, flexible, easy going work ethic. Completion of certified nursing assistant program.
Overview
9
9
years of professional experience
Work History
CNA/Medical Assistance
HarborChase Of Mckinney
05.2022 - 07.2023
- Assisted Living/Memory Care
- Provide quality care and assistance to residents in accordance with residents philosophy and policies
- Assist residents in meeting their physical, emotional needs
- Assist residents with activities and daily living ( ADL)
- Check residents every two (2) hours and report findings
- Practices proper body machines when lifting following safety guidelines
- Assists with The resident's personal laundry as directed by The supervisor
- Disposes of all incontinent products according to OSHA regulation and company policy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
- Responded to patient requests for supplies and personal comfort items such as extra blankets
- Supported needs of 16+ residents under long-term care
Pointe Senior
Ariel, Living
01.2021 - 04.2022
- Server
- Follow proper sanitation standards.Ensure the quality of food served.Notified Dietary Service Manager about resident’s complaints about food
- Preparing the dining area by placing napkins,service plates and cutlery on tables.Adhering to Sanitation Standards to keep their guests safe
- Helping guests.
- Provided analytical support and technical advice during conceptualization, development and implementation phases
- Leveraged built-in and hand-crafted development techniques using native SharePoint technologies or designed and developed user-friendly end product for custom solutions
- Designed and implemented dynamic content and web-server applications using best practices
- Solved design problems and implemented attractive design using creative methods
- Collaborated with technical and non-technical staff and contractors at various levels to complete projects
- Provided functional and technical direction and planning through project brainstorming, design and completion
- Managed various aspects as Windows Active Directory domain administrator, data administrator and source code control administrator
- Assisted with server and network support for special projects
- Assessed system performance to identify and correct problems impacting operational efficiency and work quality
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
- Defined controls and tuned performance of company database
- Collaborated with upper management to drive strategy and implement new processes
- Communicated and explained business requirements to team members to understand and implement functional demands
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems
Direct Care Assoicate Holiday Adult Care
01.2017 - 01.2020
- Transportation needs for patient
- Light cleaning duties
- Meal preparation
- Medication administering medical chart recording
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
- Skilled at working independently and collaboratively in a team environment
DIRECT CARE ASSOCIATE
OUR FRIENDS AND FAMILY
01.2016 - 01.2017
- Housekeeping duties; Laundry,sanitizing,personal hygiene assistance,cleaning
- Medicine administration
- Medical chart records
- Meal Preparation
- Daily activities
- Advocating with patients with family memebers , leadership team and health care team.
- Maintained clean, safe, and well-organized patient environment
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness
- Developed rapport to create safe and trusting environment for care
- Developed and implemented individualized care plans to meet individual needs of each client
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Recorded status and duties completed in logbooks for management
- Completed regular check-ins and progress report for each client
- Handled incoming mail, bills and invoices and completed appropriate actions
- Maintained entire family's schedule and organized events
- Identified needs and coordinated plans for travel and out-of-town functions
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
PRIVATE DUTY ASSOCIATE
ANGEL OF MINES
01.2015 - 01.2016
- Housekeeping duties: Laundry, sanitizing, personal hygiene assistance, detailed cleaning
- Medicine administering
- Medical chart recording
- Meal Preparation
- Daily Activities
- Advocating for patients with family members, leadership team, and health care team.
Education
High School Diploma -
OAK PARK HIGHSCHOOL
Oak Park, MI07.2018
LPn
Dallas College
Dallas, TX07.2024
Skills
- Medical Assistance
- Maintaining patient records
- Preparing patients and rooms for examination
- Assisting physicians with exams
- Performing front-desk tasks
- Taking A patient's history and personal information
Timeline
CNA/Medical Assistance
HarborChase Of Mckinney
05.2022 - 07.2023
Pointe Senior
Ariel, Living
01.2021 - 04.2022
Direct Care Assoicate Holiday Adult Care
01.2017 - 01.2020
DIRECT CARE ASSOCIATE
OUR FRIENDS AND FAMILY
01.2016 - 01.2017
PRIVATE DUTY ASSOCIATE
ANGEL OF MINES
01.2015 - 01.2016
High School Diploma -
OAK PARK HIGHSCHOOL
LPn
Dallas College
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