Ke'Arra Smith
Lincoln Park,Michigan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
ED Technician (CONT)
DMC Children's Hospital Of Michigan
02.2024 - 01.2025
- Ensured patient safety with strict adherence to infection control protocols and proper use of personal protective equipment.
- Developed interpersonal rapport with patients from diverse backgrounds while maintaining empathy and professionalism throughout their stay.
- Expedited patient flow through the ED by effectively managing caseloads, anticipating needs, and allocating resources accordingly.
- Supported the nursing team through efficient handling of non-medical tasks like transporting patients between units or ensuring bed availability for new admissions.
- Upheld patient confidentiality by adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
Mobile Phlebotomist
Speedy Sticks LLC
03.2023 - 01.2025
- Travel to patients' homes or locations to collect blood samples
- Ensure adherence to safety protocols and patient identification procedures
- Conduct safety reviews and verify documentation for accuracy
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
Customer Service Representative Remote (CONT)
It Is Finished Consulting Services
03.2021 - Current
- Provide remote customer support via telephone, video calls, and chat platforms
- Address customer concerns, resolve issues, and maintain positive communication
- Deliver clear and professional responses to inquiries
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Care Technician / Phlebotomist
DaVita Dialysis
02.2019 - 03.2020
- Performed hemodialysis techniques and monitored patients during treatment
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Collected lab samples and vital signs
- Administered medication under RN supervision
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
Patient Safety Attendant
DMC Rehabilitation Institute of Michigan
09.2017 - 01.2019
- Recorded patient intake and observations
- Assisted patients with mobility and daily living activities
- Reported changes in patient condition to nursing staff
- Conducted hourly rounding to proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
Retail Associate (Seasonal)
Comerica Park
02.2018 - 09.2018
- Assisted customers with purchases and inquiries
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Restocked merchandise and maintained store appearance
Education
High School Diploma -
Southgate Anderson High School
Southgate, MI07-2012
Phlebotomy Certificate - Phlebotomy
Phlebotomy Express Training Center
Detroit, MI06-2018
Associate of Science -
Wayne County Community College
Detroit, MI06-2024
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ABC Bartending School
Southfield, MIBachelor of Social Work - Social Worker
Grand Canyon University
Phoenix, AZ01-2028
Skills
- Effective verbal and written communication
- Problem resolution
- Call center experience
- Detail-oriented and organized
- Skilled in patient care and medical
- Strong interpersonal and rapport-building skills
- Adaptable to fast-paced environments
- Critical thinking
- Active listening
- CPR, CPI, BLS
- Customer service
- Data entry
- Zen Desk, Microsoft, Word, PP, Excel
Timeline
ED Technician (CONT)
DMC Children's Hospital Of Michigan
02.2024 - 01.2025
Mobile Phlebotomist
Speedy Sticks LLC
03.2023 - 01.2025
Customer Service Representative Remote (CONT)
It Is Finished Consulting Services
03.2021 - Current
Patient Care Technician / Phlebotomist
DaVita Dialysis
02.2019 - 03.2020
Retail Associate (Seasonal)
Comerica Park
02.2018 - 09.2018
Patient Safety Attendant
DMC Rehabilitation Institute of Michigan
09.2017 - 01.2019
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ABC Bartending School
High School Diploma -
Southgate Anderson High School
Phlebotomy Certificate - Phlebotomy
Phlebotomy Express Training Center
Associate of Science -
Wayne County Community College
Bachelor of Social Work - Social Worker
Grand Canyon University
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