Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kearra Turner

Houston,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and emails sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Experience with sales, troubleshooting tech support, customer care, exceeding key metrics, recruiting, and banking.

Overview

7
7
years of professional experience

Work History

Preferred Banking Client Services

First Republic Bank
Houston, TX
02.2024 - Current
  • Reviewed wire transfer request that are sent through email/salesfoce and ensured that all requirements were met prior to processing.
  • Email/Call customers for more information needed during the wire process.
  • Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
  • Maintained accurate records of all completed transactions in accordance with internal policies and procedures.
  • Monitored changes in banking regulations affecting wire transfers.
  • Ensured that all relevant documents were obtained from customers before initiating a transaction.
  • Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
  • Transfer funds from one account to another
  • Renew or close Certificate of Deposit accounts.
  • Create a PDF form and submit it for more approval to make sure accuracy of the wire process is correct before completing the wire.

Account Specialist

JPMorgan Chase
Houston, LA
08.2023 - Current
  • Demonstrate excellent communication, negotiation, and decision-making skills, while trying to engage with customers.
  • Assist customers with daily transaction history inquiries, such as; helping them understand their balance, direct deposit, if a payment has been made or not, why a payment was returned, and etc.
  • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast paced environment.
  • Took ownership on over 100+ customer call interactions while treating them with respect and responding with empathy.
  • Assist customers with account maintenance such as: new card order/replacement, address/number change, check ordering, file claims, renew customers CD, and so much more.
  • Inform customers on the different type of accounts we have to offer and assist with thoroughly going over the policy/requirements for those accounts.
  • Transfer clients to the appropriate line of business for what they are needing assistance with
  • Work independently and with a team.

Sales Specialist

ATT Business Mobility Sales
Houston, TX
10.2022 - 05.2023
  • Maintain up-to-date knowledge about ATT services, equipment, promotions, roaming, billing, and protocols.
  • Handle a large volume of 20+ customer call queries daily. Complete service by creating new small/large business accounts while implying notes on the account or filling out a case to a higher department to resolve customer issue.
  • Upgrade device or add new lines of service to qualifying customers, as well as give customers knowledge on trade in offers, rate plans, and features.
  • Develop innovative ways to sell ATT products and services to customers to better their business or personal use.
  • Handle customer request such as payments, setting up payment arrangements, unlocking devices, or bill review.
  • Maintained an above average call satisfactory number and exceeded daily,weekly, and monthly sale goals.

Recruiter Specialist

AMN Health Source Global
Houston, TX
08.2021 - 12.2021
  • Project Temporary Job
  • WFH Recruiter Specialist who engage candidates to quickly determine skillset and motivation.
  • Identify effective recruiting strategies to deliver qualified candidates for hiring consideration.
  • inform potential candidates on what strike nursing opportunities were.
  • Fill out applications for candidates that are qualified.
  • Inbound/Outbound calls on saleforce/cisco jabber. Leave applicants a voicemail as well as send them out an email regarding the position.
  • Collaborate with management to develop and implement personnel policies and procedures.

D2 Technical Support Specialist

Amazon (WFH)
Ruston, LA
04.2020 - 01.2021
  • Work from home customer service specialist for kindle and echo devices.
  • Follow compliance with company regulations by maintaining confidentiality of customer information.
  • Handle 20+ calls daily with duties including setting up devices, providing relevant product information, and creating follow ups with customers.
  • Resolve technical issues for customer devices using troubleshooting software when there were errors being made on the device.
  • Thoroughly document query outcomes for accurate tracking and analyst.

Assistant Manager

Hibbet Sports
Sheep Springs, LA
09.2019 - 03.2020
  • Open/close procedures, paperwork, and make bank runs for deposit and change.
  • Fulfill online and in store orders as well as ship items in store back to the vendor or other stores in the region.
  • Provide price change on items that have been marked down or have been marked up.
  • Send emails to the district manager of sales, last year sales, as well as customer service experiences in store.
  • Monthly inventory checks to make sure everything in the store is accurate.
  • Help Customers view their account to see how many loyalty points they have earned.

Assistant Manager

Rue21
Ruston, LA
08.2017 - 09.2019
  • Open/close procedures, paperwork, and make bank runs for deposit and change.
  • Fulfill online and in store orders for customer to pick up in store or for us to create label and ship to customer.
  • Provide price change on items that have been marked down.
  • Send emails to the district manager of sales, last year sales, as well as customer service experiences in store.
  • Monthly overnight inventory checks to make sure everything in the store is accurate.
  • Visual Merchandiser for the girls department.

Education

High School Diploma -

Ouachita Parish High School
Monroe, LA
05-2016

Some College (No Degree) -

Grambling State Univeristy
Grambling, LA

Skills

  • Persuasive Communication Expertise
  • Account Reconciliation Specialist
  • Teamwork And Collaboration
  • Customer Communication Skills
  • Microsoft Office
  • Outlook
  • Sales force/Cisco Jabber
  • Billing
  • Analyst Review
  • Technical Knowledge

References

References available upon request.

Timeline

Preferred Banking Client Services

First Republic Bank
02.2024 - Current

Account Specialist

JPMorgan Chase
08.2023 - Current

Sales Specialist

ATT Business Mobility Sales
10.2022 - 05.2023

Recruiter Specialist

AMN Health Source Global
08.2021 - 12.2021

D2 Technical Support Specialist

Amazon (WFH)
04.2020 - 01.2021

Assistant Manager

Hibbet Sports
09.2019 - 03.2020

Assistant Manager

Rue21
08.2017 - 09.2019

High School Diploma -

Ouachita Parish High School

Some College (No Degree) -

Grambling State Univeristy

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