Ke'Arria Anderson
Baton Rouge,LA
Summary
Personable and dedicated with strong interpersonal and communication skills. Possesses understanding of medical terminology and patient care, demonstrating proficiency in managing patient records and scheduling appointments. Committed to providing exceptional service and enhancing patient experiences through efficient and compassionate support.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Warehouse Worker
Amazon
10.2024 - Current
- Coordinated order picking processes to enhance accuracy and reduce processing time.
- Trained new employees on warehouse procedures and safety measures, fostering team productivity.
- Streamlined packaging operations, leading to faster shipping times and increased customer satisfaction.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Collaborated with team members to optimize layout for efficient workflow during peak seasons.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Call Center Customer Service Representative
Baton Rouge General Hospital
06.2023 - 10.2024
- Assisted patients with inquiries regarding medical services and appointment scheduling.
- Resolved customer complaints by providing effective solutions and maintaining service standards.
- Managed high-volume call traffic while ensuring timely responses to patient needs.
- Documented patient interactions accurately in electronic health records system.
- Collaborated with healthcare professionals to facilitate seamless communication between departments.
- Trained new team members on call handling procedures and customer service best practices.
- Monitored call metrics to identify areas for service improvement and enhance patient satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Clinical Service Representative
Our Lady Of The Lake Hospital
09.2022 - 03.2024
- Processed patient information efficiently using electronic health record systems.
- Coordinated appointment scheduling to optimize clinic workflow and reduce patient wait times.
- Assisted patients with insurance inquiries, ensuring accurate coverage information was provided.
- Educated patients on services offered, enhancing understanding of available treatment options.
- Conducted follow-up communications with patients to ensure continuity of care and engagement.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Monitored and maintained inventory of medical supplies, ensuring availability for clinical staff.
- Collaborated with healthcare teams to address patient needs and improve service delivery.
- Maintained accurate medical records for better decision-making and optimal patient outcomes.
- Delivered high-quality customer service by promptly addressing inquiries from patients, families, and healthcare providers.
Education
High School Diploma -
Madison Prepatory Academy
Baton Rouge, LANo Degree - Pharmacy
Fortis College
Baton Rouge, LA 06.2025 - Current
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Order picking
- Customer service
- Customer support
- Data entry
- Customer satisfaction
- Call center customer service
- Call management
- Payment processing
- Documentation and reporting
- Time management
- Multitasking proficiency
- HIPAA compliance
- Team collaboration strength
- Effective communication
- Appointment scheduling expertise
- Insurance verification
- Patient care coordination
Timeline
No Degree - Pharmacy
Fortis College
06.2025 - Current
Warehouse Worker
Amazon
10.2024 - Current
Call Center Customer Service Representative
Baton Rouge General Hospital
06.2023 - 10.2024
Clinical Service Representative
Our Lady Of The Lake Hospital
09.2022 - 03.2024
High School Diploma -
Madison Prepatory Academy