Kearsten Derr
Benton,PA
Summary
Adept at multitasking and maintaining a professional demeanor, I significantly enhanced guest experiences at Marley’s Brewery and Grille. Leveraging strong communication and problem-solving skills, I excelled in high-pressure situations, ensuring efficient service and fostering repeat business. My ability to collaborate effectively with teams underscores my commitment to workplace excellence and adaptability.
I am currently pinned as a Platoon Leader in the Police academy, even while being the youngest of my class. I have a very strong work ethic as I have been working at my family’s resteraunt, Central Park Hotel, since I was just 10 years of age. I have a lot of experience training new employees which has only built on to my natural leadership skills.
I have volunteered the last two summers at the Lycoming County Camp Cadet as a junior counselor, helping to establish good rapport between law enforcement and the upcoming generation of young people, as well as their families, all while giving back to the community.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Marley’s Brewery and Grille
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Expo
Marley’s Brewery and Grille
07.2023 - Current
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events .
- Maintained clean and inviting booth spaces, contributing to a positive overall impression of the event venue.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Host
Marleys Brewery and Grille
12.2022 - 10.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Server
Central Park Hotel
06.2018 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Dishwasher
Central Park Hotel
06.2016 - 08.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Act 120 -
Lackawanna County Community College Police Academy
HazeltonColumbia County Christian School
Buckhorn PA05.2024
Skills
- Strong work ethic
- Professional appearance
- Memory retention
- Team collaboration
- Calm demeanor
- Reliability
- Adaptable and flexible
- Multitasking Abilities
- Cool under pressure
- Excellent communication
- Problem-solving
Certification
•SFST
•IS-700.b
•ICS-100
Timeline
Server
Marley’s Brewery and Grille
05.2024 - Current
Expo
Marley’s Brewery and Grille
07.2023 - Current
Host
Marleys Brewery and Grille
12.2022 - 10.2023
Server
Central Park Hotel
06.2018 - 08.2023
Dishwasher
Central Park Hotel
06.2016 - 08.2017
Act 120 -
Lackawanna County Community College Police Academy
Columbia County Christian School
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