Keary Miller
Humble,TX
Summary
I have the ability to reach and communicate with people with different backgrounds. I'm able to develop trust with customers and help them see the need of a product or service. I'm able to think outside of the box and look for ways that will enhance the department or company I work for. I'm a team player who also demonstrates good leadership skills.
I enjoy helping others reach their goals and developing others. I'm able to plan, organize, and complete goals that are set before me.
Overview
14
14
years of professional experience
Work History
Member Advocate Team Lead
Member's Choice Credit Union
11.2022 - Current
- Provided great experience for members who visited the branch and made them feel valued
- Help manage the branch and handled large amounts of cash
- Promoted Member's Choice credit union products and services to members by outbound calling, in person, and through cross-selling
- Opened membership account savings, checking accounts, CD's, IRA accounts, business accounts, money market accounts and processed loan applications, such as, auto loans, credit cards, personal loans, and shared secure loans.
- Developed strong relationships with members and trust to create long-term credit union members
- Helped develop and coach member advocates in providing great service to our members
- To serve as an assistant branch manager and to assist the branch manager in reaching the service, sales, and operational goals of the branch
Support Services Representative
First Service Credit Union
05.2022 - 10.2022
- Verified outgoing wire requests by credit union members and verified member's identity to protect member funds
- Opened IRA accounts, processed IRA transactions, and handled IRA quality control for end of the year reporting
- Processed the closing of deceased accounts and disbursals from the member's account
- Provided support to other departments regarding member's outgoing wires
Virtual Branch Expert III-Team Lead
People's Trust Federal Credit Union
07.2011 - 05.2022
- Assisted the Virtual branch manager with strategies, scheduling, and ideas that would help improve the department and provide better service to People's Trust FCU members
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Processed the closures of deceased accounts for People's Trust FCU and handling the required paperwork
- Processed account openings and closures for trust accounts, estate accounts, and general memberships
- Increased customer satisfaction by answering the member incoming calls within the established phone metrics
Teller
People's Trust Federal Credit Union
03.2010 - 07.2011
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Assisted with branch operations and drive-thru transactions
Education
Bachelor of Arts - Advertising
University of Texas-Arlington
Arlington, Tx12.2006
Skills
Great communicator
Able to identify customer/member's needs
Able to build trust and rapport with customers/members
Organizational skills
Provides Leadership skills
Diligent worker
Able to foster teamwork
Demonstrate active listening skills
Working out, reading, family activities
I have a gym membership and my goal is to stay fit. I love to read about current events and I enjoy spending time with my family.
Timeline
Member Advocate Team Lead
Member's Choice Credit Union
11.2022 - Current
Support Services Representative
First Service Credit Union
05.2022 - 10.2022
Virtual Branch Expert III-Team Lead
People's Trust Federal Credit Union
07.2011 - 05.2022
Teller
People's Trust Federal Credit Union
03.2010 - 07.2011
Bachelor of Arts - Advertising
University of Texas-Arlington
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