Keasha Faison
Pittsburg,CA
Summary
Motivated Bus Operator Instructor with integrated technology expertise provides classroom atmosphere conducive to continuous learning and student retention. Demonstrated experience and success teaching adult learners. Promotes student success through timely communication, growth-based feedback and strategy implementation that meet student needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Line Instructor
Ac Transit
06.2022 - Current
- Organized supplementary workshops targeting specific skill gaps, leading to noticeable improvements in trainee performance.
- Revised curriculum as needed based on evolving business goals or regulatory changes, maintaining alignment with company objectives.
- Collaborated with fellow instructors to share best practices and optimize overall teaching effectiveness.
- Utilized various assessment tools such as quizzes, tests, or practical evaluations to measure trainee progress objectively over time.
- Boosted trainee engagement with hands-on demonstrations and real-world examples relevant to their job roles.
- Ensured smooth transition from classroom instruction to on-the-job application by closely monitoring each individual''s progress post-training completion.
- Facilitated open communication between management and trainees, addressing concerns promptly and effectively resolving conflicts when necessary.
- Provided individualized coaching and support as needed to ensure every trainee achieved their full potential and contributed to the success of the organization.
- Administered regular refresher courses for existing staff to maintain skill proficiency and stay updated on procedural changes.
- Maintained detailed records of each trainee''s performance, attendance, and assessment results, providing valuable data for management.
Bus Operator
Ac Transit
03.2013 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
Education
High School Diploma -
Berkeley High School
Berkeley, CA06.1990
Skills
- Workplace Safety
- Mentoring abilities
- Standard Operating Procedures
- Customer Service
- Classroom Management
- Safety Management
Certification
- Commercial Class B License with air breaks and passenger endorsement. - 2013
Timeline
Line Instructor
Ac Transit
06.2022 - Current
Bus Operator
Ac Transit
03.2013 - Current
High School Diploma -
Berkeley High School
- Commercial Class B License with air breaks and passenger endorsement. - 2013
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