Mikeasha Jackson

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
• Coordinate with the corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

• Take guest orders
• Carry food, dishes, trays, or silverware from pantry to serving counters.
• Set up attractive food displays and maintain cleanliness to ensure food safety.
• Wipe tables or seats with dampened cloths.
• Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
• Clean up spilled food, drink or broken dishes and remove trash.
• Maintain adequate supplies of items such as clean glassware, dishes, or trays.
• Fill beverage and ice dispensers.
• Stock cabinets or serving areas with condiments and refill condiment containers.
• Locate and provide items requested by guests.
• Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program
• Practice safe work habits and use required safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

• Perform freight handling using appropriate motorized and manual equipment, including but not limited to: forklift, pallet jack and hand truck.
• Verify documentation matches freight description (e.g. type, weight, hazardous materials), using current electronic or manual system.
• Secure freight inside trailers using appropriate tools and supplies (e.g. pallets, straps, rope).
• Verify and complete required documentation and reports.
• Assist driver with loading freight into truck/van.
• Receive freight from conveyor belt and load into correct truck/van.
• Perform other duties as required.

Answered phone promptly and directed incoming calls to correct offices.

Answered central telephone system and directed calls accordingly.

Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Arranged for transportation to and from airport and events for residents.

Explained security policies and procedures to residents.

Maintained front desk's concierge book to provide visitors with access to relevant local information.

Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Restocked supplies and submitted purchase orders to maintain stock levels.

Kept reception area clean and neat to give visitors positive first impression.

Scheduled and confirmed appointments and meetings for senior management team.

Resolved residents problems and complaints.

Screened visitors and issued badges to maintain safety and security.

Troubleshot copy machines and printers and scheduled service as needed.

Greeted incoming visitors and potential residents and provided friendly, knowledgeable assistance.

Sorted, received and distributed mail correspondence between residents and personnel.

Provided clerical support to HR, nurses or other employees by copying, faxing and filing documents.

Provided potential residents with address, directions, company website and related information.