Keasha Jeffries
Southaven,MS
Summary
Exceptional interpersonal, creativity, communication, and organizational skills. Easily adaptable. 5 years of experience reviewing and optimizing systems and processes as a Quality Coordinator. 4 years management experience.
Overview
11
11
years of professional experience
Work History
Contractor
Usps
09.2020 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Reduced client complaints by implementing a more effective customer service strategy.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Quality Operation Coordinator
Barrett Distribution
04.2017 - 12.2020
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Establish a positive working environment that encouraged open communication about process inefficiencies or potential risks related to product quality or safety.
- Analyzed data trends to identify areas requiring attention, driving improvements across various aspects of the organizations operations.
- Trained employees on quality systems procedures, ensuring adherence to company policies and industry standards.
- Coordinated internal audits to identify areas for improvement and maintain regulatory compliance.
- Recorded, analyzed, and distributed statistical information.
Assistant Manager
Fazolis
04.2013 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Certificate - Professional Truck Driving
Delta Technical College
Horn Lake, MS08.2021
Bachelors - Human Resources Management
Ashford University
San Diego, CA10.2019
High School Diploma - General Studies
Southaven High School
Southaven, MS05.2014
Skills
- Quality Control
- Operations Oversight
- Customer Service
- Internal Auditing
- Audit Compliance
- Invoice Verification
Timeline
Contractor
Usps
09.2020 - Current
Quality Operation Coordinator
Barrett Distribution
04.2017 - 12.2020
Assistant Manager
Fazolis
04.2013 - 04.2017
Certificate - Professional Truck Driving
Delta Technical College
Bachelors - Human Resources Management
Ashford University
High School Diploma - General Studies
Southaven High School
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