KEASHA JORDAN

• Performed routine maintenance checks on equipment before commencing each project, ensuring optimum performance throughout the task duration.
• Consistently met project deadlines, maintaining smooth workflow among team members throughout the entire process.
• Kept up-to-date with industry trends and advancements in marine painting materials and techniques, improving overall quality of workmanship.
• Assured quality control measures were followed consistently during each stage of the painting process from surface preparation to final touchups.
• Maximized durability of applied paint products through careful selection of appropriate materials for specific vessel types and conditions.
• Adhered to company guidelines and best practices while executing all assigned tasks related to marine painting projects.
• Participated in ongoing training sessions to continuously improve skillset as a professional Marine Painter.

• Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance.
• Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
• Strengthened internal communication by managing correspondence, distributing information, and maintaining an updated contact database.
• Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
• Maintained high levels of confidentiality, handling sensitive information with discretion and integrity.
• Maintained a professional atmosphere within the office through effective conflict resolution techniques and consistent enforcement of company policies.
• Increased customer satisfaction by providing prompt and accurate information to inquiries.
• analyze and process customer transactions using multiple PC modules, cash drawers, credit cards, titles, plates, tags, etc. Individuals must follow established policies & procedures along with interpreting & administering state & federal regulations.
• Administering electronic/written driving tests and vision tests with customers; processing applications for driver, dealer, motor carrier, vehicle registration and titling; tax collection, and IDs.

• Supported team members in their tasks, contributing to overall team success.
• Increased productivity by effectively managing workload and prioritizing tasks.
• Maintained accurate records and ensured timely completion of all necessary paperwork.
• Enhanced team collaboration, sharing best practices for efficient processing techniques.
• Received and reviewed incoming documents and materials.
• Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
• Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
• Provided outstanding customer service by promptly addressing inquiries and resolving issues.
• Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
• Reduced errors with meticulous attention to detail and thorough review of documentation.
• Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
• Maintained high levels of data security by adhering to strict data protection policies.
• Answer calls for and inquiries from beneficiaries, providers, and other affiliated representatives or groups regarding TRICARE eligibility, benefit determinations, and claims adjudication questions or problems.
• Inquiries within time frames required to exceed contractual standards. Receive telephone, written, fax, and e-mail inquiries concerning TRICARE eligibility, benefits determinations, and claims adjudication questions or billing problems.

Monitor company expenditures, including payrolls, invoices, orders, statements and bills.
● Use New World Systems software to keep company records and back-up data for financial
and tax purposes.
● Prepare monthly reports and financials for monthly and periodic analyses of accounts.
● Inspect city records and reports for accuracy.
● Guarantee that all unpaid invoices are processed for the city of suffolk.
● Oversee amending budgets of accounts and particular funds.
● Monitor addition and disposal of fixed assets.
● Preparation of audit fund workbooks and year-end financials.
● Performed monthly reconciliations on all bank accounts and account ledgers.
● Run spending reports, budget reports, and quarterly reports for grant review with Support
Services and Grant Management Teams; manage draw worksheets and ensure timely
reimbursement draws for grants.
● Responsible for the bi-weekly payroll processed
maintenance of ongoing changes in staffing time-sheets including the allocation of payroll
● Assisted in the yearly audit, including preparation of audit work papers, resolution of audit questions.
● Assisted with updating software, internal controls, accounting and fiscal policies and
procedures.
● Assisted in annual and periodic reporting: in preparation of budgets, internal and external
financial reports; ensure completion of all federal grant and state contract reporting;
following all aspects of A-133 and FFR Reporting.
Participated as a member of the
leadership team in the development and implementation of team projects; performed
routine administrative duties and memorandums to ensure proper management
documentation.

• Assisted in the development of annual budgets, ensuring alignment with company goals and objectives.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Deliver excellent customer care and create sustainable value for customers via phone, email,

chat, and correspondence.

The we handle service requests, billing explanations,

service and energy conservation advice, and explain

company policies and procedures, as well as terms and

conditions.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.