Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keashauna Royster-Adesanya

Etna

Summary

To obtain a challenging position where I can utilize my skills and educational experience while contributing to a company's development.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Collections Representative (CIT)

Spectrum
02.2025 - Current
  • Processed payments on accounts.
  • Counseled customers on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
  • Handled 100-200 outbound calls daily with goal of collecting owed debt.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
  • Resolved challenging situations with friendly but firm strategies.
  • Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
  • Processed payments and applied to customer balances.
  • Responded to customer inquiries and provided detailed account information.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Established relationships with customers to encourage payment of delinquent accounts.

Billing Representative 1

Spectrum
05.2023 - 02.2025
  • Reviewed and solved account and billing discrepancies.
  • Take and process payments
  • Performed quality assurance evaluations of processes and previous bills.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Inform customers of billing accounts
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Give customers value conversation about services
  • Work with AOS and CSG systems
  • Processed customer service orders promptly to increase customer satisfaction.
  • Ability to multitask to keep up with call volume

Inbound Sales Representative

Spectrum
01.2022 - 05.2023
  • Be knowledgeable about the products
  • Answer questions about the products
  • Responsible for identifying a customer's needs, pitching relevant products or services, and ensuring they have a positive experience from start to finish
  • Input Orders into the system
  • Trouble shoot customers issues
  • Meeting or exceeding sales goals
  • Work in a fast paced call center environment
  • Active listening - understanding the customers' needs
  • Ability to communicate and comprehend well
  • Manage Sensitive and confidential information
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

FMC inmate cook supervisor

Franklin Medical Center
04.2021 - 01.2022
  • Supervise and instruct inmates cooking inside the Franklin Medical Center
  • Give feedback about the daily menu
  • Maintain a clean environment for food service
  • Escort inmates delivering the meals to dorms
  • Take inventory of products
  • Brief employees on updates and schedules
  • Hold meetings about daily production of food menu items
  • Supervise employees with day to day operations
  • Maintain safety and order of inmates and staff within the facility
  • Observe and keep track of inmate diets
  • Be knowledgeable of Food Safety and practices
  • Monitored food inventory and supplies to prevent waste.
  • Served consistent portions following recipes and control standards.

Resident Assistant

Ohio Living, Westminster Thurber
12.2019 - 02.2020
  • Assist elderly with ADL task
  • Help with grooming hygiene, feeding, bathing and dressing
  • Help elderly residents that are incontinent such as check and change diapers
  • Worked with Dementia residents
  • Keep records of residents daily goals
  • Conduct meetings with Management about updates on residents care
  • Multi task in a office environment
  • Give feedback on daily activities and schedule
  • Administration duties
  • Keep residents family informed on health updates and goals
  • Assisted residents in preparing for activity and social programs.
  • Assisted with taking and monitoring vital signs

Correction Officer

NYCDOC
01.2008 - 05.2017
  • Care, Custody and Control of inmates
  • Instruct Inmates in housekeeping and sanitation
  • Maintain Control and disciple including use of physical restraint
  • Maintain count and keep track of special equipment
  • The use of firearm and restraint equipment
  • Searches of common areas and security checks
  • Escort inmates to and from medical facilities
  • Utilize interpersonal skills to maintain safety and order for inmates and staff
  • Write reports and keep daily logs
  • Enforce rules and keep order within the facility
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Oversaw and maintained custody of 100 inmates in maximum security.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Shadow Captain to put search team together of 5-10 Officers.
  • Develop and supervise a team to search and control contraband in the jail.

Direct Care Counselor

Garfield Manor
05.2007 - 08.2008
  • Administered Medication to Clients
  • Worked on goals with assigned Clients
  • Created a safe home environment
  • Write and present daily goals for clients to administrators
  • Provided direct care for clients and assist with everyday living skills

Direct Care Counselor

Helen Owen Carey Residence
03.2000 - 09.2001
  • Assisted clients with daily living skills
  • Worked on goals with assigned Clients
  • Worked with supervised staff with the daily operations of the program
  • Write and present daily goals for clients to administrators
  • Provided direct care for clients in a way that suited their special needs
  • Temp Supervisor for 5-10 staff on assigned shifts.

Education

Associate - Fashion Design And Merchandising

Katherine Gibbs Community College
New York, NY
2007

Skills

  • Management
  • Dementia Care
  • Medication Administration
  • Senior Care
  • Caregiving
  • Patient Care
  • Vital Signs
  • Food Preparation
  • Sales(3 years)
  • Customer service
  • Food service
  • Development in any professional field
  • Photographer
  • Performance Metric
  • Sales Quota Achievement
  • High-Volume Call Centers
  • Social Media Platforms
  • Law Enforcement and Security
  • Bronze and Silver award based on Metrics and Performance

Certification

Microsoft word and Excel Certificates of Excellence for service in the community AMAP Course (American Medical Accreditation Program) B.T.T (Bringing Teens Together) Community Service CPR/First Aid CSG AOS

Timeline

Collections Representative (CIT)

Spectrum
02.2025 - Current

Billing Representative 1

Spectrum
05.2023 - 02.2025

Inbound Sales Representative

Spectrum
01.2022 - 05.2023

FMC inmate cook supervisor

Franklin Medical Center
04.2021 - 01.2022

Resident Assistant

Ohio Living, Westminster Thurber
12.2019 - 02.2020

Correction Officer

NYCDOC
01.2008 - 05.2017

Direct Care Counselor

Garfield Manor
05.2007 - 08.2008

Direct Care Counselor

Helen Owen Carey Residence
03.2000 - 09.2001

Associate - Fashion Design And Merchandising

Katherine Gibbs Community College

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