Ke’Asia Houston
Bowling Green,OH
Summary
Licensed security officer with a proven track record in safeguarding assets, enforcing safety protocols, and maintaining a secure environment. Expertise in surveillance, incident response, and conflict resolution is complemented by a balanced approach that ensures operational efficiency. Recognized for reliability, strong work ethic, and adaptability in fast-paced settings, with valuable skills in customer service, time management, and problem-solving developed through diverse roles in hospitality and leadership as community service chair for the Minority Association of Pre-Health Students. Committed to proactive risk assessment, continuous improvement, and fostering trust within the community.
Overview
5
5
years of professional experience
Work History
Security Officer
Continental Secret Service Bureau
12.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Licensed security professional
Server
Campus Pollyeyes
09.2023 - 07.2025
- Maintaining clean dining area
- Ensured that all of my customers felt welcomed and provided good responsive, professional service.
- Re-stocked inventory when needed
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Bob Evans
05.2024 - 01.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Package Handler
FedEx Ground
05.2023 - 08.2023
- Fast paced and physical warehouse work
- Warehouse duties include loading, unloading, and sorting of packages of various sizes.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Customer Service Representative
Expedia Solutions Specialist
01.2023 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server/Dishwasher
Vitalia Solon
08.2021 - 08.2022
- Worked as a server/dishwasher
- Was my responsibility to present a professional demeanor that communicates with a corporate philosophy of service, goodwill, and genuine interest in each resident's needs.
- Familiarize myself with each resident of the community’s name, interests, hobbies, and food and beverage preferences.
- Having exceptional communication skills
- Pre-bus tables as assigned by section to clean and wipe down promptly reset tables for the following day.
- Assisted chef with preparation, portioning, and plate set-up.
Cap 2 Associate
Walmart Superstore
07.2020 - 07.2021
- Responsible for stocking shelves and maintaining inventory for guests
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
Education
High School - STEM & engineering
MC2 STEM High School
Cleveland, Ohio06.2022
Bachelor’s Degree - Biology
Bowling Green State University
Bowling Green, Ohio05.2026
Skills
- Proficient in Google Drive applications
- Certified in CPR
- Effective time management
- Team leadership
- Effective problem resolution
- Hospitable
- Customer service
- Microsoft Word & Excel
- Flexible problem-solving
Languages
ASL
Professional Working
Timeline
Security Officer
Continental Secret Service Bureau
12.2024 - Current
Server
Bob Evans
05.2024 - 01.2025
Server
Campus Pollyeyes
09.2023 - 07.2025
Package Handler
FedEx Ground
05.2023 - 08.2023
Customer Service Representative
Expedia Solutions Specialist
01.2023 - 04.2023
Server/Dishwasher
Vitalia Solon
08.2021 - 08.2022
Cap 2 Associate
Walmart Superstore
07.2020 - 07.2021
High School - STEM & engineering
MC2 STEM High School
Bachelor’s Degree - Biology
Bowling Green State University
Special Course Work
- Cuyahoga Community College Coursework
- Completed courses in Robotics, CAD, Precision Engineering, through 9th, 10th and 11th grade.
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