Ke'Asia Jenkins

• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
• Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
• Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

• Collected blood samples in accordance with laboratory protocols and regulations.
• Followed established safety protocols and standards to minimize risk of infection and injury.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.

• Verifying test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of facility personnel.
• As a mobile phlebotomist I ensure safe transportation of specimens.
• Verifying patients by reading patient identification and collaborating with nursing staff.
• Enhancing laboratory reputation by accepting ownership.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

• Collected blood samples using vacutainer tubes, tourniquets, butterfly needles and straight needles.
• Tracked collected specimens by initialing, dating and noting times of collection.
• Obtained blood specimens by performing venipunctures and finger sticks 60 times per day
• Obtained specimens from outpatient and inpatient facilities
• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

• Provide quality and rapid lab results involving knowledge of laboratory analyses, proper procedures, work equipment, and safety procedures
• Follow laboratory's procedures for specimen collection, handling, and processing, as well as for test analyses, reporting, and record maintenance of test results
• Adhering to laboratory's quality control policies and documenting all quality control activities and maintenance under supervision of Lab Technician on duty
• Collected and documented patient medical information such as blood pressure and weight.
• Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
• Electronically order lab, x-ray, and medical supplies as directed

• Accurately labeled vacutainer tubes with patient name, date and time of collection.
• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
• Drove Red Cross sprinter van to locations as far as Chesapeake and Potomac region
• Loaded, unloaded the van, and set up blood drive independently
• Packaged and shipped specimens to central lab daily

● Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

● Maintained up-to-date knowledge of product and service changes.

● Monitored cash drawers in multiple checkout stations and maintained

adequate cash supply.

● Handled many customers in a fast paced demanding setting in

coordination with solid team of four customer service associates.

● Preserved revenue streams by utilizing strong communication and

negotiation skills, offering refunds as last resort to maintain customer

satisfaction.

● Leading my customer service associates by making sure they're on

task and everything they needed to complete for the day was done.

● Supported servers, food runners and bussers with keeping dining area ready for every guest.

● Planned and executed guest parties by organizing menus, spaces and special requests.

● Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.

● Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.