Keaston Gamble
Northport,AL
Summary
Experienced and knowledgeable Information Technology professional seeking to contribute training and acquired skills within a Tier-1 technical support and/or help desk role. Work well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. Excellent communication and presentation capabilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Production Worker
Brose-Tuscaloosa, AL
03.2023 - Current
- Develop car parts for Mercedez Benz
- Check vechicles part and make sure in proper working order
- Train others and inspect their parts
- Assist fellow team members in a production environment
- Keep work area clean at all times
- Embrace and promote adherence to standardized work methods
- Promote safety in the work place and work to all safe practices
- Support and maintain organization of work areas as required
- Understand how components are assembled to build a quality product
- Flexibility to build parts in a fast paced environment
- Willingness to embrace change to station design and work methods
- Provide constructive feedback to management regarding continuous improvement of station design and work methods
- Ability to work multiple work stations for purposes of ergonomic job rotations.
Shipping and Receiving Associate
Amazon-Bessemer, AL
06.2020 - 01.2023
- Receive and sort inventory
- Get customer orders ready for delivery
- Meet and exceed productivity goals (usually at least 65 packages scanned per hour)
- Operate equipment such as taping and dunnage machines correctly
- Secure items with dunnage to protect them from damage during shipping
- Work together with fellow associates - such as water spiders - to ensure all resources (e.g
- Boxes) needed to do the job sufficiently are provided
- Use a handheld tape gun to seal boxes before they are shipped out
- Unfold and fold boxes in preparation for placing items inside before packing
- Use safe lifting procedures to handle bulky and heavy items such as Ships in Own Container (SIOC) products
- Apply labels (e.g
- Sp00 labels) to packaged items in preparation for outbound shipping.
Walmart Stocker/unloader
Walmart-Northport, AL
01.2019 - 06.2020
- Load and unload trucks
- Aside stocking the shelves with the appropriate items when such are sold out, the work description of the Walmart stocker may also include cleaning shelves and maintaining them so that they can be ready for customers the next day
- Organizing backroom areas for effective space utilization and taking part in constructing displays
- Make available all incoming stocks to the appropriate sections of the department
- Label, inspect, and verify all incoming orders and also store them up in the central supply area
- Record all data and also stock items either via the use of computer or manually
- Adjust all errors and also document all discrepancies
- Convey freight from the truck to the floor for proper placement
- Sort the items delivered
- Make sure that the right quantity of items is delivered
- Make sure that all excess materials are properly stored in the storage rooms
- Handle all the stock inventories and recheck them to ensure that they are accurate
- Place the price tags properly on the items and make sure that the barcodes too are placed correctly
- Possess good understanding of retail processes
- Ability to deal with customers in professional manner, especially when such customers show up during the night to purchase items
- Ability to handle storage services to be able to deal properly with deliveries in the night
- Possess good knowledge in picking and sorting items
- Ability to handle all items delivered properly
- Ability to effectively communicate in both written and verbal forms.
Cook/Manager
Checkers Drive-In Restaurants, Inc.-Tuscaloosa, AL
08.2018 - 02.2019
- Shift Manager authorize breaks and help make schedule
- Work both the grill and cash register as a well as be the lead in customer service
- Unload truck and keep track of inventory
- Trained new employees and upcoming managers
- Supervised kitchen quality standards
- Followed proper safe handling policies
- Prepared meals and took into account customer food allergies
- Supervised all kitchen procedures
- Prepared beverages orders
- Operated deep fryer
- Prepped ingredients.
Operator
Inteva Products-Cottondale, AL
12.2017 - 08.2018
- Develop car parts for Mercedez Benz
- Check vechicles parts and make sure in proper working order
- Train others and inspect their parts
- Assist fellow team members in a production environment
- Keep work area clean at all times
- Embrace and promote adherence to standardized work methods
- Promote safety in the work place and work to all safe practices
- Support and maintain organization of work areas as required
- Understand how components are assembled to build a quality product
- Flexibility to build parts in a fast paced environment
- Willingness to embrace change to station design and work methods
- Provide constructive feedback to management regarding continuous improvement of station design and work methods
- Ability to work multiple work stations for purposes of ergonomic job rotations.
LOOM OPERATOR
PHIFER INC
09.2016 - 09.2017
- Perform beginning of shift and general duties as documented by reading and performing written instructions
- Can identify weaving, filler and warp end defects and problems, then apply correction procedures for those problems
- Perform maintenance on looms as documented by reading and performing written instructions.
CASHIER/CUSTOMER SERVICE
WAL-MART
11.2014 - 07.2016
- Order and dispense supplies
- Manage projects or contribute to committee or team work
- Exceptional customer service acumen and communication skills
- Stacked various products onto standard pallet.
Cook and Carhop
Sonic Drive-In-Northport, AL
06.2013 - 12.2013
- Hands-on experience in accepting payments from customers and give change and receipts
- Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy
- Excellent communication and people skills.
Education
Associate of Science - COMPUTER SCIENCE
SHELTON STATE COMMUNITY COLLEGE
Tuscaloosa, AL08.2017
HIGH SCHOOL DIPLOMA -
TUSCALOOSA COUNTY HIGH SCHOOL
Northport05.2014
Skills
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- Stocking
- Warehouse
- Cashier
- Fast learner
- Shipping
- Pallet Jack
- Computer Science
- Technical Support
- Sales
- Communication skills
- Customer service
- English
- Phone etiquette
- Business Awareness
- Communication Skills
- Customer Service
- IT (Information Technology)
- Multi-line phone talent
- Sales expertise
- Order Fulfillment
- Receiving support
- Consultative Sales
- Shipping and Logistics
- Coordination
- Clerical Support
- Microsoft PowerPoint
- Microsoft Office Suite
- Administrative Support
- Follow-up skills
- Call Management
- Product Knowledge
- Appointment Scheduling
- Microsoft Outlook
- Customer satisfaction measurement
- Payment Processing
- Complaint resolution
- Money handling abilities
- Microsoft Excel
- Computer Proficiency
- Call center experience
- Customer Relations
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Production Worker
Brose-Tuscaloosa, AL
03.2023 - Current
Shipping and Receiving Associate
Amazon-Bessemer, AL
06.2020 - 01.2023
Walmart Stocker/unloader
Walmart-Northport, AL
01.2019 - 06.2020
Cook/Manager
Checkers Drive-In Restaurants, Inc.-Tuscaloosa, AL
08.2018 - 02.2019
Operator
Inteva Products-Cottondale, AL
12.2017 - 08.2018
LOOM OPERATOR
PHIFER INC
09.2016 - 09.2017
CASHIER/CUSTOMER SERVICE
WAL-MART
11.2014 - 07.2016
Cook and Carhop
Sonic Drive-In-Northport, AL
06.2013 - 12.2013
Associate of Science - COMPUTER SCIENCE
SHELTON STATE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
TUSCALOOSA COUNTY HIGH SCHOOL
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