KEATA WADE
Missouri City,TX
Summary
Seasoned IT professional with 14 years of experience in delivering IT solutions and GIS analytics. Specializes in troubleshooting, automation, and technical documentation while employing strategic data validation and system health monitoring techniques. Proven ability to enhance enterprise infrastructure and optimize business systems.
Overview
14
14
years of professional experience
Work History
IT Solutions Specialist
HARRIS COUNTY PRECINCT 4
07.2025 - 01.2026
- Delivered Tier 1-3 IT support to county departments for OpenGov and ArcGIS Pro environments, enhancing user experience and system reliability.
- Administered Active Directory, Microsoft 365, Intune/MDM, and endpoint policies.
- Managed Windows Server environments, including patching, updates, and system health monitoring, ensuring optimal performance and security.
- Addressed network, VPN, VoIP, and connectivity issues to ensure seamless communication.
- Installed, configured, and maintained desktops, laptops, printers, mobile devices, and peripherals.
- Facilitated ticketing systems to streamline IT support processes and improve efficiency., asset inventory, backups, and patching.
- Developed Power Apps and Power BI dashboards, authored SOPs and technical documentation, and facilitated automation and system optimization for improved operational efficiency.
Senior Business Analyst
INDEPENDENT
04.2025 - 07.2025
- Conducted systems analysis, designed workflows, improved processes, and created technical documentation to enhance operational efficiency.
- Enhanced comprehension of client workflows of customer workflows to deliver accurate recommendations for demanding problems.
Senior Analyst, PODS / MAOP GIS
KINDER MORGAN
10.2023 - 04.2025
- Supported enterprise GIS data platforms and conducted QA/QC to ensure data accuracy.
- Maintained structured datasets to enhance data quality and supported pipeline integrity initiatives.
- Executed documentation validation, technical audits, and data verification while managing Jira workflows.
Analyst Supervisor, MAOP GIS
EVERLINE
01.2021 - 07.2023
- Led technical teams to enhance GIS capabilities, optimize databases, and streamline automation tools.
- Managed QA/QC processes and deliverables, driving successful enterprise mapping workflows.
- Troubleshot system performance and production issues to ensure operational reliability.
IT Specialist
STONECROP TECHNOLOGIES
05.2020 - 01.2021
- Maintained network systems, hardware, software, and telecom infrastructure to ensure continuous operation.
- Delivered user support and troubleshooting while documenting DevOps processes for future reference.
- Installed, tested, and documented systems.
- Managed RAN systems to enhance performance and reliability across network operations. and infrastructure reliability.
Analyst Supervisor, GIS
EVERLINE
11.2017 - 05.2020
- Supervised GIS teams, enhancing performance of enterprise mapping systems.
- Executed automation processes, streamlining QA/QC, data validation, and system support.
GIS Analyst
GLOBAL INFORMATION SYSTEMS
09.2011 - 11.2017
- Supported enterprise GIS systems and databases to enhance records management efficiency.
- Conducted data analysis, validated systems, and ensured quality control of engineering records and documentation.
Education
Bachelor of Science - Computer Engineering Technology
Texas Southern University
Houston, TXSkills
- IT Support & Troubleshooting
- Windows
- MacOS
- Windows Server
- Active Directory
- Microsoft 365
- Google Workspace
- Intune/MDM
- VMware
- Endpoint Management
- Patch Management
- Backup & Recovery
- Networking (LAN/WAN, Wi-Fi, VPN)
- VoIP
- Printers & Peripherals
- Asset Management
- Inventory Audits
- Cybersecurity Best Practices
- Microsoft Azure
- AWS
- Cloud Migration Support
- Enterprise Systems Support
- IT Infrastructure Support
- Python
- SQL
- Java
- Power Apps
- Power BI
- GitHub
- Process Improvement
- Workflow Automation
- Scripting
- Root Cause Analysis
- System Optimization
- Documentation & SOPs
- ServiceNow
- Jira
- Zendesk
- Mondaycom
- Incident & Escalation Management
- Vendor Coordination
- ArcGIS Pro
- ArcGIS Online
- PODS
- PLOS
- CADWorx
- Spatial Data
- QA/QC
- Mapping Systems
- Data Validation
- End-User Support
- Training & Onboarding
- Cross-Department Collaboration
- Clear Technical Communication
- Prioritization & Time Management
- Solutions Architecture Support
- Business Technology Enablement
- Operational Efficiency Improvements
Technical Environment
- Windows •Networking
- MacOS •VPN
- Windows Server •VoIP
- Active Directory •Zendesk
- Intune •Jira
- VMware •ArcGIS Pro
- Microsoft 365 •ServiceNow
- Azure •OpenGov
- AWS •GitHub
- Python •Power Apps
- SQL •Power BI
Core Skills
IT Support & Troubleshooting, Windows, macOS, Windows Server, Active Directory, Microsoft 365, Google Workspace, Intune/MDM, VMware, Endpoint Management, Patch Management, Backup & Recovery, Networking (LAN/WAN, Wi-Fi, VPN), VoIP, Printers & Peripherals, Asset Management, Inventory Audits, Cybersecurity Best Practices, Microsoft Azure (Beginner), AWS (Beginner), Cloud Migration Support, Enterprise Systems Support, IT Infrastructure Support, Python, SQL, Java (Foundational), Power Apps, Power BI, GitHub, Process Improvement, Workflow Automation, Scripting, Root Cause Analysis, System Optimization, Documentation & SOPs, ServiceNow, Jira, Zendesk, Monday.com, Incident & Escalation Management, Vendor Coordination, ArcGIS Pro, ArcGIS Online, PODS, PLOS, CADWorx, Spatial Data, QA/QC, Mapping Systems, Data Validation, End-User Support, Training & Onboarding, Cross-Department Collaboration, Clear Technical Communication, Prioritization & Time Management, Solutions Architecture Support, Business Technology Enablement, Operational Efficiency Improvements
Timeline
IT Solutions Specialist
HARRIS COUNTY PRECINCT 4
07.2025 - 01.2026
Senior Business Analyst
INDEPENDENT
04.2025 - 07.2025
Senior Analyst, PODS / MAOP GIS
KINDER MORGAN
10.2023 - 04.2025
Analyst Supervisor, MAOP GIS
EVERLINE
01.2021 - 07.2023
IT Specialist
STONECROP TECHNOLOGIES
05.2020 - 01.2021
Analyst Supervisor, GIS
EVERLINE
11.2017 - 05.2020
GIS Analyst
GLOBAL INFORMATION SYSTEMS
09.2011 - 11.2017
Bachelor of Science - Computer Engineering Technology
Texas Southern University