Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keath Leblanc

Hospitality
Clarkston,GA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Guest Associate

Marriot Hotel
08.2023 - 05.2024
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Developed strategies for encouraging positive online reviews from satisfied customers which led to increased bookings.
  • Utilized language skills when necessary to engage with international guests making them feel more welcome during their stay.
  • Collaborated with colleagues to maintain a smooth workflow and uphold high levels of guest service excellence consistently.
  • Trained new team members on company policies, procedures, including hospitality industry best practices fostering their growth within our organization.

Hiring Specialist

TPI Staffing
02.2022 - 08.2023
  • Oversaw the entire recruitment lifecycle from requisition approval to offer acceptance providing a seamless experience for candidates.
  • Reduced time-to-fill metric through efficient candidate sourcing and screening strategies.
  • Enhanced candidate experience by streamlining the interview scheduling process.
  • Developed and maintained strong relationships with hiring managers to understand their needs and provide timely support.
  • Supported company growth by effectively filling high-priority positions within tight deadlines.
  • Maintained compliance with federal and state labor laws throughout the recruitment process.
  • Conducted thorough reference checks, ensuring candidates met company standards before extending offers.
  • Implemented an effective onboarding program, improving new hire retention rates.

Guest Services

Fireside Inn & Suites
11.2015 - 02.2022
  • Collaborated with other departments to ensure seamless coordination of guest services across all areas of the hotel property.
  • Troubleshot technical issues with reservation software as needed, preventing delays in guest services or inaccuracies in billing information.
  • Participated in regular staff meetings, offering valuable input on improving hotel operations and guest services practices.
  • Explained amenities of property to guests and proactively maintained current knowledge of guest services status.
  • Provided support during special events, assisting with setup, teardown, and guest services as needed.
  • Maintained up-to-date knowledge of hotel policies and procedures, ensuring consistent adherence to established standards for guest services excellence.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Education

GED -

Millbury Junior/Senior High School
Millbury, MA
05.2001 -

Skills

  • Strong Work Ethic
  • Exceptional communication
  • Computer Skills
  • Customer Service
  • Data entry proficiency
  • First Aid Training
  • Detail Oriented
  • Issue Resolution
  • Teamwork and Collaboration
  • Time Management
  • Multitasking
  • Excellent Communication

Timeline

Guest Associate

Marriot Hotel
08.2023 - 05.2024

Hiring Specialist

TPI Staffing
02.2022 - 08.2023

Guest Services

Fireside Inn & Suites
11.2015 - 02.2022

GED -

Millbury Junior/Senior High School
05.2001 -

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Keath LeblancHospitality