Keatha Gipson
Copperas Cove
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
22
22
years of professional experience
Work History
Human Resource Svc Ctr Associate 3 Team Lead
Baylor Scott & White
09.2021 - Current
- Lead and mentor a team of HR Service Specialists, providing guidance, coaching, and ongoing development to ensure high performance and customer service standards.
- Monitor the team's service metrics and performance, taking corrective action to maintain service levels and a positive work environment.
- Oversee the day-to-day operations of the HR service center, ensuring efficient workflows and timely resolution of HR inquiries.
- Drive initiatives for continuous improvement within HR processes, streamlining operations, adding business value, and improving the end-to-end employee experience.
- Monitor and ensure that HR policies and procedures are correctly interpreted and administered in compliance with company regulations and employment laws.
- Ensure the team provides accurate, timely, and professional customer service to employees and internal clients by responding to inquiries and resolving issues effectively.
- Identify recurring issues from customer interactions and provide feedback to management for necessary changes to policies, systems, or processes.
- Foster positive working relationships with internal customers, external vendors, and other departments to ensure needs are met and issues are resolved collaboratively.
- Monitor and ensure the organization's compliance with federal, state, and local employment laws and regulations.
Human Resource Representative
Aramark
08.2019 - Current
- Assist to screen and select appropriate applicants for all non-exempt positions and perform orientation for all new employees and administer all case files and evaluate all case.
- Monitor and provide answers to all customer queries and ensure optimal level of customer services and ensure compliance policies and procedures and maintain and provide update to all HRIS files and recommend changes to all status.
- Provide support to all functional and administrative requirements and coordinate for various selection processes and provide various orientation programs.
- Assist management and all team members to understand all policy and compliance issues and manage all claims for unemployment issues and perform exit interviews as per requirement.
- Coordinate with supervisors to recommend solutions to improve processes and perform investigations for various issues and coordinate with supervisors and perform timely appraisals.
- Perform tests on various employees and provide required administrative support and evaluate performance and manage all correspondence of manager and prepare and update all personnel reports and perform audit on same.
- Design and facilitate all training programs and assist in providing orientation to all new employees and monitor all changes in policies and procedure and participate in all safety programs and prepare reports for same and maintain understanding of all employees.
- Collaborate with all supervisors and managers to resolve all performance issues and assist all employee requirements and ensure compliance to all federal and state laws.
Tier 2 SCC FMLA/Leave Specialist
Baylor Scott & White
10.2015 - 07.2019
- Assists employees and managers navigate through the HR Portal, PeopleSoft, and Oracle Cloud applications
- Fulfills employment verification requests
- Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved and closed properly and in a timely manner
- Provides data entry support when employees are unable to complete activities through the self-service portal
- Oversee the maintenance of employee benefits records through on-line data terminal/work station computer input
- Assists employees regarding benefits claim issues and plan changes
- Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.
- Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA.
- Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities.
- Responds to 401(k) inquiries from managers and employees relating to enrollments, plan changes and contribution amounts. Manages the annual catch-up contribution enrollment.
- Assists with the open enrollment process.
- Created HR SSC customer service tickets using various platforms and escalation platforms
Assistant Store Manager
Walmart
10.2013 - 10.2015
- Assists with all store functions including scheduling, ordering, freight processing and all day-to-day store activities as directed.
- Performs all opening and closing procedures.
- Protects and secures all company assets, including store cash.
- Adheres to all policies and procedures including safety guidelines.
- Provide leadership and direction to associates as appropriate to include utilization of daily planner and index cards.
- Maintain a professional and friendly environment with customers, associates, and supervisors.
- Maintain sales floor to company standards to include recovery.
- Assists with evaluating, recruiting, hiring, training, and motivating associates
- Handle employee relations
- Conduct interviews/exit interviews
- Conduct annual employee evaluations
- On board new employees
- Conduct new hire training/orientation
- Recruited for new associates
- Handle EEO/and any other HR issues
- Processing of all required reports, documents, and memos.
- Proficient use of available office tools and technology at the store level. ie computers, printers, software, databases, fax machine, copiers, scanners.
Customer Service Representative
GC Services
06.2013 - 10.2013
- Assist customers on the phone with their accounts
- Provide customer service on the phone to clients for Green Mountain Energy
- Problem solve problems with accounts
- Investigated detailed reports on accounts
- Trained new representatives
Correctional Officer
Texas Department of Criminal Justice
12.2003 - 12.2012
- Supervise offenders
- Provide security
- Complete daily logs and paperwork
- Keep an accurate count of offenders
- Answered main phone line to unit
- Mentored/trained new officers
Education
Master of Science - Human Resource Management
Franklin University
Columbus, OH08-2021
B.S. - Human Resources Management
Columbia Southern University
Orange Beach, AL08.2013
Associate of Arts - undefined
Temple College
Temple, TX05.2009
Skills
- Adapting to new procedures
- Customer Service
- Analytical
- Organization Skills
- Problem Solving Skills
- Creative Skills
- Human Resource
- Outlook
- Hr Assistant
- Hr Generalist
- PeopleSoft
- Oracle
- Employee Orientation
- Interviewing
- Employee Evaluation
- Human Resources Management
Timeline
Human Resource Svc Ctr Associate 3 Team Lead
Baylor Scott & White
09.2021 - Current
Human Resource Representative
Aramark
08.2019 - Current
Tier 2 SCC FMLA/Leave Specialist
Baylor Scott & White
10.2015 - 07.2019
Assistant Store Manager
Walmart
10.2013 - 10.2015
Customer Service Representative
GC Services
06.2013 - 10.2013
Correctional Officer
Texas Department of Criminal Justice
12.2003 - 12.2012
B.S. - Human Resources Management
Columbia Southern University
Associate of Arts - undefined
Temple College
Master of Science - Human Resource Management
Franklin University
Assessments
- Customer focus & orientation — Highly Proficient
- May 2019
- Measures a candidate's ability to respond to customer situations with sensitivity.
- Full results: Highly Proficient
- HR: Compensation & benefits — Proficient
- November 2020
- Knowledge of compensation and benefits programs
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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