Keaton Tso
Prescott,AZ
Summary
RESULTS-driven and administratively minded leader. Having a diverse set of skills and experience relevant to the Law Enforcement admin Support field. Work skills continue to deliver on assigned tasks, projects, and expectations ahead of schedule and with little to no Supervisory oversight. Always been a cohesive team player and enjoy the success of the department over myself. Experience and skills would make for ideal candidate for Team Leader by continuing positive decision making, direction, and providing the best work environment for the department. Recognizing everyday issues that involve helping others navigate programs such as (ACJIS), (CCURE), (VOCERA), and (HERSCH) which are crucial part of everyday operations for the whole V.A. Hospital and the V.A. Police Department.
Overview
20
20
years of professional experience
Work History
Security Assistant (GS-0086-5) Full Time 40hrs
Northern Arizona VA Healthcare System
09.2019 - Current
- Receive calls for service and disseminate information to Officers & Administrative units in the field
- Voluntarily served as a primary timekeeper for the Department, ensuring all VA Police employees are compensated with 100% correctness
- Operates the VA Police front Lobby desk, issuing contract badges, visitor badges & parking permits daily
- Maintains Arizona Criminal Justice Information System (ACJIS) certification and recertified annually
- Maintain and operate a complex surveillance system which surveys approximately 23 buildings
- Maintains records, files, and reports regarding Law Enforcement activity and routine Physical security operations
- Operates a touchscreen digital radio platform which includes cross patching, tone signaling and multi-agency broadcasting/scanning
- Sends notifications to all hospital staff using a wide array of electronic paging/announcement systems
- (Vocera, Lynx, SPOK, Overhead announcement & Medical radio channels)
- Operates VA Healthcare Information Systems
- (VISTA, Report Exec) Assists outside Law Enforcement Agencies with investigations, apprehensions and Veteran welfare checks
- Works hand in hand with VA Police Officers during investigations, utilizing investigative resources and developing open lines of communication with outside Agencies to assist
- Conducts all Emergency Codes for the entire Hospital and Police Department such as “Rapid Responses, Code Arrest, Code Stroke, External Rapid Responses, Man Down (Domiciliary), and any other Emergency that happens and needs to be put out to all employees and Veterans on property
- All is logged and journalized.
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
- Collaborate with law enforcement agencies to share information and improve overall security efforts.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Streamlined communication between Police Officers, resulting in improved coordination during critical incidents.
- Trained new hires on company-specific security procedures, ensuring consistency and effectiveness across all team members.
- Management of security equipment, ensuring proper maintenance and prompt replacement when necessary.
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Conducted thorough background checks on potential employees to maintain a safe working environment for all staff members.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Analyze assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Reviewed incident entries from team members, identifying patterns or trends that could inform future prevention efforts.
- Evaluated existing security infrastructure for vulnerabilities, recommending upgrades or enhancements when necessary.
- Assist in department drills designed to test emergency response capabilities.
- Leveraged advanced security technologies such as biometrics and video analytics to increase situational awareness and prevent unauthorized access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored cameras and alarm systems for security breaches.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily entries to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
- Adjust camera security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
FOOD SERVICE WORKER (WG2) Full Time 40hrs
Prescott Department of Veteran Affairs
09.2018 - 09.2019
- Complete regular cleaning tasks throughout the food service and related areas including operating mechanical dishwashers; "DOM" or Main Kitchen
- Carry out food preparation such as fresh fruit, green salads, cold sandwiches, for the next shift or meal
- Make sure food is stored and properly marked
- Organize and prep to deliver meals and serve meals in the Living Centers or DOM
- Execute and carry out the proper procedures when serving to a patient, making sure their meal is what is given to them using their diet card or ticket
- Picking up trays in all areas of servings and taking them to the kitchen to get cleaned
- Making sure the dining areas are neat and clean, while everything is stocked such as condiments, salad bar, and utensils
- Assist with driving the truck to pick up meals from the DOM to the main kitchen
- Executing closing the DOM and making sure everything is securely locked and kitchen is clean, turning the keys in to the proper supervisor.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Security Officer, Full Time, 10.50-12.50, 40hrs
Bucky’s casino
08.2014 - 08.2017
- Monitor establishment activities to ensure adherence to all state gaming regulations, company policies, and procedures
- Observe casino operations for irregular activities such as cheating, theft by using audio/video equipment, and one-way mirrors
- Report all violations and/or suspicious behaviors to superiors via verbally or in writing
- Work alongside local law enforcement on detecting criminal behavior on or around casino/hotel property.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Infantry Team Leader, SPC E-4
NATIONAL GUARD
01.2010 - 01.2012
- Led Squad to successfully complete missions by providing clear instructions and efficient communication.
- Increased Squad efficiency with regular training sessions and performance evaluations.
- Maintained high levels of discipline within the unit, enforcing military standards and regulations.
INFANTRY/ SUPPLY ACTIVE ARMY, E-4, SPC
U.S ARMY
04.2004 - 07.2010
- 1st LT
- Gunner
- Squad Leader
- Convoy Leader
- Entry control point (ECP) / Personnel Search shift leader for all Forward Operating Bases
- Detained and searched all possible threats, person, and vehicles
- Guard Tower/ Quick relief Force member (QRF)
- Weapons safety/mounting, assemble and dissemble instructor
- Blue force tracker / Nine Line Medevac advisor
- Conducted Convoy/patrols security for local nationals, civilians, and Armed forces
- Lead Convoy Gunner
- Conducted briefs to higher ranking Officials before leaving Base or F.O.B.
- Enhanced unit readiness by implementing rigorous training programs and exercises.
- Developed leadership skills in lower ranking through mentorship and guidance.
- Improved overall unit performance with effective communication and collaboration among team members.
- Conducted risk assessments, implementing safety measures to minimize potential hazards during training exercises and combat missions.
- Maintained optimal physical fitness standards within the unit, promoting a culture of health and wellness among soldiers.
- Maximized operational efficiency by effectively allocating resources and personnel based on mission requirements.
- Led unit through successful deployments, demonstrating adaptability to various environments and situations.
- Provided comprehensive after-action reports, identifying areas for improvement in future operations or trainings.
- Collaborated with other branches of service during joint training exercises, fostering teamwork and shared knowledge across military organizations.
- Optimized resource allocation for field operations by analyzing data trends from previous missions or trainings.
- Ensured compliance with international laws through careful planning of rules of engagement during overseas deployments.
- Fostered an inclusive environment that promoted respect for cultural diversity and equal opportunity for all within the unit.
- Developed and executed infantry unit strategy for offensive and defensive maneuvers.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Coordinated infantry positioning and equipment locations to facilitate safety and efficiency.
- Maintained excellent weapons knowledge and coordinated infantry operation of rifles, machine guns and hand grenades.
- Utilized critical thinking to analyze situations and formulates decisions.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Trained squad on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Maintained secure communication systems to relay information to and from command teams.
- Trained teams on emergency situation preparedness and [Technique] in tactical planning, equipment maintenance, and weapon use.
Education
Associate of Arts - General Studies
Yavapai College
Prescott, AZ05.2018
High School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZ05.2003
Skills
- Document Management
- Security Screenings
- Report Generation
- Problem-solving
- Critical-thinking
- Time Management
- Computer literate
- Active listening
- Calm under pressure
- Dependable and Responsible
- Decision-Making
- Good Telephone Etiquette
- Task Prioritization
Timeline
Security Assistant (GS-0086-5) Full Time 40hrs
Northern Arizona VA Healthcare System
09.2019 - Current
FOOD SERVICE WORKER (WG2) Full Time 40hrs
Prescott Department of Veteran Affairs
09.2018 - 09.2019
Security Officer, Full Time, 10.50-12.50, 40hrs
Bucky’s casino
08.2014 - 08.2017
Infantry Team Leader, SPC E-4
NATIONAL GUARD
01.2010 - 01.2012
INFANTRY/ SUPPLY ACTIVE ARMY, E-4, SPC
U.S ARMY
04.2004 - 07.2010
Associate of Arts - General Studies
Yavapai College
High School Diploma -
Bradshaw Mountain High School
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