Keaton Wood
Clarksville,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Operations Manager
General Transportation
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Account Executive
General Transportation Inc.
04.2022 - 12.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Met and exceeded service level goals to achieve standards and expectations.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Prepared additional quotes for current clients to upsell products and services.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Serviced accounts and proposed new products and services to maximize revenue.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
Carrier Sales Representative
ArcBest
01.2022 - 04.2022
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Reclamation Coordinator
Walmart DC
01.2021 - 12.2021
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Handled incoming and outgoing shipping and receiving activities.
- Kept high average of performance evaluations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Logistics Broker
Garrison Logistics
09.2018 - 12.2021
- Coordinated with shipping and transport companies on behalf of clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Education
Bachelor of Science - Natural Resources
Arkansas Tech University
Russellville, AR09.2018
Skills
- P&L Management
- Performance Monitoring
- Data Analysis
- Organizational Management
- Customer Retention
- Process Improvement
- Conflict Resolution
- Logistics Management
- Team Leadership
- Continuous Improvement
- Budgeting and Forecasting
- Business Analysis
Timeline
Operations Manager
General Transportation
01.2023 - Current
Account Executive
General Transportation Inc.
04.2022 - 12.2022
Carrier Sales Representative
ArcBest
01.2022 - 04.2022
Reclamation Coordinator
Walmart DC
01.2021 - 12.2021
Logistics Broker
Garrison Logistics
09.2018 - 12.2021
Bachelor of Science - Natural Resources
Arkansas Tech University
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