Keatora Hampton
Forney,TX
Summary
Reliable, and highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Great verbal and written communication skills. Ability to communicate effectively with customers, staff, and managers, and can work efficiently in a fast-paced environment. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
Work History
Front Office Specialist/ Medical Assistant
TotalCare Emergency Room
06.2023 - Current
- Gathered forms, and copied insurance cards and patient information for billing and insurance filing
- Scheduled appointments, sent reminders and updated master calendar.
- Performed clerical duties, such as word processing, data entry, answering phones, and filing
- Demonstrated and applied knowledge of medical terminology
- High proficiency in general medical office procedures including HIPAA regulations
- Obtained client's medical history, logged accurate patient insurance and demographic information
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Secured prior authorizations prior to services being performed
- Collected co-payments or full payments from patients
- Determined amounts due and accepted payments.
- Scheduled appointments, sent reminders and updated master calendar.
Medical Assistant Extern
Little Elm Medical Clinic
04.2023 - 06.2023
- Obtained the client medical history, medication information, symptoms, and allergies.
- Collected histories, vitals, and current complaints via patient interviews.
- Welcomed patients and inquired about their wellbeing since the last treatment.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Transcribed physician orders and instructions to minimize the risk of miscommunication.
- Prepared, administered and documented medications under direction of licensed medical provider.
- Scheduled appointments and tests to coordinate patient care.
- Performed medical chart reviews to confirm accuracy and completeness.
- Assisted with medical research projects to apply and expand knowledge.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Home Health Care
Homeinstead Seniorcare
10.2022 - 06.2023
- Trained new staff members on best practices for home health care.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Provided home healthcare providers with training, guidance, support and supervision to achieve objectives.
- Implemented healthcare systems for patient status monitoring, quality tracking and home care management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.
- Worked with diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
Leasing Manager
Integrated Real Estate
06.2019 - 08.2022
- Monitored performance of individual leasing agents and coached on successful strategies
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Trained leasing professionals on regulatory requirements, company policies, and office procedures
- Successfully grew property relationships by 10%
- Maximized rental income while minimizing expenses through effective planning and control
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Collected and maintained careful records of rental payments and payment dates.
Education
Certification - Medical Assistant
Concorde Career College - Grand Prairie
Grand Prairie, TX06.2023
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX06.2015
Skills
- Medical office administration
- Insurance claims
- ICD10, ICD9 Coding
- Clinical Works
- Vital Sign Monitoring
- Medical Terminology
- Medical Billing and Coding
- Compliance
- Insurance Verification
- Records Management
- Patient Care
- Clerical Support
Timeline
Front Office Specialist/ Medical Assistant
TotalCare Emergency Room
06.2023 - Current
Medical Assistant Extern
Little Elm Medical Clinic
04.2023 - 06.2023
Home Health Care
Homeinstead Seniorcare
10.2022 - 06.2023
Leasing Manager
Integrated Real Estate
06.2019 - 08.2022
Certification - Medical Assistant
Concorde Career College - Grand Prairie
High School Diploma -
South Grand Prairie High School
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