Keatora Hampton
Forney,TX
Summary
Organized Administrator with 6 years of experience facilitating operational workflows. Committed to fostering team excellence and delivering unparalleled customer service, consistently meeting and surpassing organizational objectives. Proficient in supervising multifaceted site operations, managing real estate and medical databases, and formulating strategic business plans. Promotes interdepartmental collaboration through solid teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Front Office Coordinator
TotalCare
05.2023 - 06.2024
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
Assistant Manager
Integrated Real Estate Group
06.2020 - 07.2023
- Completed annual and interim recertification's for 60%/30% compliance units.
- Directed leasing operations, rent collection, resident retention, and annual recertification audits.
- Achieved delinquency levels below 10% through strategic partnerships and implementation of routine collections outreach.
- Assisted with, monthly, and weekly financial reporting.
- Led and trained leasing staff, ensuring adherence to stringent leasing criteria
Dispatch Coordinator
RightWay Maintenance
03.2017 - 05.2020
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Education
Bachelor of Science - Nursing
Concordia University At Austin
Austin, TX12.2026
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX06.2015
Skills
Staff Training and Development
Sales Techniques
Microsoft Excel
Microsoft Word
Microsoft outlook
Auditing
Certification
- CPR/AED Certification
- Basic Life Support (BLS) - American Heart Association.
Timeline
Medical Front Office Coordinator
TotalCare
05.2023 - 06.2024
Assistant Manager
Integrated Real Estate Group
06.2020 - 07.2023
Dispatch Coordinator
RightWay Maintenance
03.2017 - 05.2020
Bachelor of Science - Nursing
Concordia University At Austin
High School Diploma -
South Grand Prairie High School
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