KEAUNDRA HOOD
Summary
Resourceful Access Representative known for high productivity and efficient task completion. Specialize in patient registration, insurance verification, and data entry accuracy. Excel in communication, problem-solving, and time management to ensure optimal service delivery and patient satisfaction. Committed to maintaining confidentiality and providing exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Access Representative, Patient Representatives
Children's Health
Dallas
12.2024 - Current
- Excellent customer service.
- Provide non-emergency medical care to children.
- Answer phone calls.
- Patient registration, scheduling, insurance verification, financial counseling, and ensuring a smooth visit.
- Sanitize work area throughout the day
- Collect payments.
- Communicate with Provider staff throughout the day.
Access Representative 2, Patient Representatives
Baylor Scott & White Health Rowlett
Rowlett
02.2022 - 11.2024
- The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities.
- Negotiates payment arrangements with patient where necessary per policy.
- Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services
- Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts
Teacher Assistant, Teaching Assistants, Preschool, Elementary, Middle, and Secondary School, Except Special Education
Dallas Independent School District
Dallas
08.2016 - 02.2022
- Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups
- Enforce school and class rules to help teach students proper behavior
- Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
- Help teachers with recordkeeping, such as tracking attendance and calculating grades
- Help supervise students in class, between classes, during lunch and recess, and on field trips
Assistant Manager, Retail Salespersons
SCRUBS AND BEYOND
Mesquite
10.2015 - 12.2020
- Customer Service Responsibilities
- Cash Register
- Assist the store manager in daily operations of a retail store
- Take guidance from the store manager
- Demonstrate leadership skills that meet the company's objective
- Participate and store meetings & training session that meet the company's objective
- Maintain store safety for staff & customers
- Other duties assigned
Education
Diploma - High School Diploma
WEST MESQUITE HIGH SCHOOL
Mesquite, TX05.2009
Associate's - Associate's Degree
EL CENTRO COLLEGE
Dallas, TX05.2009
Certification
None Specified
References
- LaNechia, Gebhardt, Store Manager, 972-279-3366, Scrubs And Beyond, 1515 Towneast Blvd, Mesquite, TX, 75150
- Ana, Fernandez, Principal, 972-749-4700, Nathaniel Hawthorne Elementry, 7800 Umphress Road, Dallas, TX, 75217
Timeline
Access Representative, Patient Representatives
Children's Health
12.2024 - Current
Access Representative 2, Patient Representatives
Baylor Scott & White Health Rowlett
02.2022 - 11.2024
Teacher Assistant, Teaching Assistants, Preschool, Elementary, Middle, and Secondary School, Except Special Education
Dallas Independent School District
08.2016 - 02.2022
Assistant Manager, Retail Salespersons
SCRUBS AND BEYOND
10.2015 - 12.2020
Diploma - High School Diploma
WEST MESQUITE HIGH SCHOOL
Associate's - Associate's Degree
EL CENTRO COLLEGE
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