Summary
Overview
Work History
Education
Timeline
Generic

KEAUNDRA OWENS

Atlanta,Georgia

Summary

Medical collections professional with thorough understanding of insurance processes and claim adjudication. Known for accurately managing accounts and effectively addressing discrepancies. Effective collaborator who adapts to changing environments and maintains focus on achieving results. Skilled in negotiation and problem-solving, bringing reliability and flexibility to team.

Overview

21
21
years of professional experience

Work History

Collector- Physician Billing Services

Northside Hospital
10.2023 - Current
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Monitors delinquent accounts and escalates follow up activity as appropriate

Care Coordination Assistant

Children’s Healthcare of Atlanta
06.2022 - Current
  • Works in collaboration with the Case Management and Social Work teams in activities related to discharge placement, care coordination, and community referrals
  • Assists within a discharge timeframe and with appropriate discharge placement
  • Communicates professionally and establishes effective working relationship with internal and external customers
  • Performs multiple, concurrent tasks in frequently stressful and fast-paced environments while maintaining strong internal and external customer service standards
  • Accurately and promptly documents interventions appropriately
  • Develops and maintains proficiency in the use of computer software for charting, data entry, and other duties

PICU Unit Secretary

Children’s Healthcare of Atlanta
04.2018 - 06.2022
  • Managed files for Pediatric Intensive Care Unit on a continuous basis along with updating and organizing records and patient’s charts
  • Supported doctor, nurses and respiratory support with expert administrative support
  • Handled 100+ calls each day, skillfully managing multi-line telephone system to answer questions, route calls, and take messages
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.

Scheduler/ Front Office Assistant

Northside Hospital Cardiovascular Care
04.2018 - 01.2021
  • Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations
  • Excellent problem-solver and clear communicator with positive and upbeat personality
  • Advanced abilities in EPIC and EMR
  • Motivated individual with strong work ethic and ability to work independently
  • Strong organizational and team collaboration skills with experience in improving processes

Medical Secretary/ Public Health Specialist

Georgia Poison Center
01.2016 - 03.2018
  • Serves as a liaison between all districts of Georgia for Public Health Situations Able to code in Micromedex as well as pill identifications for all callers and medical professional as well as law enforcement
  • Serve as the point of contact for the health departments on legal matters as well as reportable diseases to be sent over to the state and District Epidemiologist

Unit Clerk

Emory University Hospital Midtown
01.2012 - 06.2016
  • Provides administrative support to physicians and registered nurses in labor and delivery including visitors and telephone reception
  • Responds to patient requests via the patient intercom system and relays information to the appropriate staff for immediate attention
  • Enter physician's orders; arrange for patient’s medical labs for treatment and procedures

Team Lead Cashier

Chick-Fil-A
07.2010 - 08.2011
  • Vast exposure to the commonly arising troubles at cash counters and the ability to find innovative remedies for the customer
  • Immense familiarity with the general duties of a fast food cashier and speedy customer service
  • Consistently monitoring the food and service quality of all orders being served

Collections/ Customer Service

United Acceptance Incorporated
06.2007 - 08.2009
  • Handled high volume of in-bound and out-bound calls for insurance and car payments
  • Reconciliation and collection of delinquent accounts
  • Customer service collections for delinquent car accounts with the ability to process all forms of payments

Cashier

Chick-Fil-A
09.2003 - 06.2006
  • Provided assistance for opening and closing the store during business hours
  • Maintained excellent customer service by stressing, "The customer comes first" in every situation

Education

Associates of Health Science -

Georgia State University
Atlanta, Georgia

Timeline

Collector- Physician Billing Services

Northside Hospital
10.2023 - Current

Care Coordination Assistant

Children’s Healthcare of Atlanta
06.2022 - Current

PICU Unit Secretary

Children’s Healthcare of Atlanta
04.2018 - 06.2022

Scheduler/ Front Office Assistant

Northside Hospital Cardiovascular Care
04.2018 - 01.2021

Medical Secretary/ Public Health Specialist

Georgia Poison Center
01.2016 - 03.2018

Unit Clerk

Emory University Hospital Midtown
01.2012 - 06.2016

Team Lead Cashier

Chick-Fil-A
07.2010 - 08.2011

Collections/ Customer Service

United Acceptance Incorporated
06.2007 - 08.2009

Cashier

Chick-Fil-A
09.2003 - 06.2006

Associates of Health Science -

Georgia State University

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KEAUNDRA OWENS