Keaundra White
Fort Valley,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives with skilled promotional and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Collections Agent
Spherion
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
Intake Coordinator
Volunteers Of America
- Reduced average call handling time with targeted coaching and performance monitoring.
- Facilitated communications through management of inbound and outbound customer calls.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Account Manager
Piedmont National Corporation
03.2021 - 02.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed customer service orders promptly to increase customer satisfaction.
Cadre
Georgia National Guard Youth Challenge Academy
04.2013 - 08.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Soldier
United States Army
08.2008 - 02.2012
- Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
- Enhanced operational efficiency by maintaining thorough records of personnel, equipment, and supplies.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
- Mitigated risks by conducting thorough safety assessments and implementing appropriate measures.
- Increased unit readiness by regularly assessing personnel performance and providing constructive feedback for improvement.
- Promoted a culture of accountability by enforcing strict adherence to military standards and protocols.
- Cultivated positive relationships with local communities while deployed, fostering mutual respect and cooperation during missions.
Education
Phlebotomy Technical School
MedCerts
Medical Billing And Coding
Purdue Global University
Certified Nursing Assistant
Moultrie Technical College
Moultrie, GAHigh School Diploma -
Tift County High School
Tifton, GA05.2008
Skills
- Sales expertise
- Report preparation
- Complaint resolution
- International Sales support
- Inbound and Outbound Calling
- Creative problem solving
- Multi-line phone talent
- Technical support
- Customer Care
- Professional Telephone voice
- Customer Support
- Quality Assurance Controls
- Data Entry
- Customer Experience
- Cold Calling
Timeline
Account Manager
Piedmont National Corporation
03.2021 - 02.2023
Cadre
Georgia National Guard Youth Challenge Academy
04.2013 - 08.2021
Soldier
United States Army
08.2008 - 02.2012
Collections Agent
Spherion
Intake Coordinator
Volunteers Of America
Phlebotomy Technical School
MedCerts
Medical Billing And Coding
Purdue Global University
Certified Nursing Assistant
Moultrie Technical College
High School Diploma -
Tift County High School
Similar Profiles
Sonia RuvalcabaSonia Ruvalcaba
Production Associate at SpherionProduction Associate at Spherion
Elliott WeberElliott Weber
Machine Operator at SpherionMachine Operator at Spherion
Shanika HighShanika High
Technician at SpherionTechnician at Spherion
Alcides RuizAlcides Ruiz
Forklift Operator at SpherionForklift Operator at Spherion
Carissa WilhelmCarissa Wilhelm
Social Media Manager/Influencer at Varies PlatformsSocial Media Manager/Influencer at Varies Platforms