Keawe Bell
Eureka,CA
Summary
Dynamic food service professional with extensive experience at Duke's Waikiki, excelling in customer relationship management and conflict resolution. Proven ability to enhance guest satisfaction through effective order taking and food safety practices. Adaptable and reliable, consistently delivering exceptional service in fast-paced environments while maintaining high standards of cleanliness and organization.
Also, maintained CPR and First Aid certification while a lifeguard, as well as being on call to assist incase of natural disasters.
Overview
20
20
years of professional experience
Work History
Food Server
Duke's Waikiki
Honolulu, HI
06.2003 - 07.2011
- Provided exceptional customer service in fast-paced dining environment.
- Accurately took and processed customer orders using POS systems.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Developed strong relationships with regular customers to enhance dining experience.
Food Server, Bartender, Closer
Green Valley Grille
Watsonville, CA
03.1996 - 05.2003
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary requirements.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer orders accurately using POS system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on restaurant policies and service standards.
- Resolved customer complaints efficiently to enhance guest satisfaction.
- Implemented suggestions for improving workflow and service efficiency.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Food Server, Bartender
Larry's Surf 'n Turf/Paradise Beach Grille
Capitola, CA
09.1992 - 09.1999
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu presentation and food recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Processed transactions efficiently using POS system, ensuring accuracy in billing.
- Trained new team members on service standards and operational procedures.
- Resolved guest concerns promptly to maintain high satisfaction levels.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Lifeguard
San Bernardino County, CA
Ontario, CA
06.1991 - 09.1992
- Monitored swimming areas to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, performing first aid and CPR as needed.
- Maintained cleanliness and organization of pool facilities and surrounding areas.
- Educated patrons on water safety practices and pool rules effectively.
- Conducted regular inspections of equipment to ensure proper operation and safety standards.
- Collaborated with team members to improve emergency response procedures consistently.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Education
Anthropology, Archaeology
University of Hawai'i West Oahu
Kapolei, HISkills
- Cash handling
- Food handling
- Professional attitude
- Order taking
- Food safety practices
- Relationship management
- Service prioritization
- Supply restocking
- Allergy awareness
- Conflict resolution
- Special dietary requirements
- Warm and friendly
- Adaptable and flexible
- Reliable and responsible
- High energy and stamina
- Cool under pressure
- Enforce safety around water
- Provide life saving protocols
- Observe, enforce and report safety violations
- Perform water rescue
Accomplishments
Finished several Honolulu Marathons, triathlons, and compete in many surf contests. Traveled around the world, and lived in S. Korea and several states with the US Army over the last 15 years - wife was a Blackhawk pilot.
Timeline
Food Server
Duke's Waikiki
06.2003 - 07.2011
Food Server, Bartender, Closer
Green Valley Grille
03.1996 - 05.2003
Food Server, Bartender
Larry's Surf 'n Turf/Paradise Beach Grille
09.1992 - 09.1999
Lifeguard
San Bernardino County, CA
06.1991 - 09.1992
Anthropology, Archaeology
University of Hawai'i West Oahu