KEAYA HARRIS
Homewood,IL
Summary
MANAGEMENT PROFESSIONAL / DISTRICT MANAGER Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
District Manager
Just A Dash Food Service Group
10.2022 - Current
- Supervised 12 locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful kitchen openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Area Manager
Just A Dash Food Service Group
07.2018 - 10.2022
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Branch Manager II / Officer
TCF National Bank
01.2011 - Current
- Actively participate in all areas of the bank, including teller transactions, new account openings, floor sales, operations and audit functions
- Adhere to audit controls to consistently achieve satisfactory audit ratings
- Ensure all branch personnel are trained in banking policies and procedures, federal and state laws.
Branch Manager II
TCF National Bank
01.2011 - 01.2011
- Obtained new business through product line to customers and promoted TCF as a full-service bank
- Conducted regularly scheduled staff meetings and one on one session with direct reports
- Made appropriate decisions concerning staffing, training, performance appraisals, promotions, salary recommendations, and terminations
- Controlled direct income and expenses to ensure compliance with branch goals.
Branch Manager I
TCF National Bank
01.2010 - 01.2011
- Obtained new business through product line to customers and promoted TCF as a full-service bank
- Conducted regularly scheduled staff meetings and one on one session with direct reports
- Made appropriate decisions concerning staffing, training, performance appraisals, promotions, salary recommendations, and terminations
- Controlled direct income and expenses to ensure compliance with branch goals.
Manager in Training
TCF National Bank
01.2005 - 01.2006
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Assistant Branch Manager
TCF National Bank
01.2005 - 01.2005
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
Supervisor
TCF National Bank
01.2004 - 01.2005
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
BARTENDER
Olympia Fields Country Club
04.2009 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor - Communication and Graphic Designs
05.2004
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Goal Setting and Performance Metrics
- Operations Management
Areas Of Strength And Expertise
- Banking Management
- Sales
- Customer Services
- Training
- Strategic Planning
- Cross-Functional Skills
- Leadership
- MS Word
- Problem Solving
Training
- 7 Habits for Managers
- 7 Habits for highly effective people
- Branch Image Capture
- Building Customer Relationships
- Business Accounts
- Click to Staff
- Conflict Management
- Decision Making
- DISC
- Emotional Intelligence
- Exceptional Service/ Resolving Customer Issues/ Best Fit
- Fierce Conversations
- Floor Selling
- Foundations of Operations 1& 2
- General Ledger Reconciliation
- 4 Generations at Work
- Harassment & Workshop Violence Awareness
- HR for Managers
- HR Development
- IRA Opening and Distribution
- John Maxwell’s 360 Degree Letter
- Leadership
- Leading a Winning Sales Team
- Performance Management
- Stress Management
- The Practical Coach
- Time Management
Certification
- Serve Safe Certification License - 4/11/2023-4/11/2028
Timeline
District Manager - Just A Dash Food Service Group
10.2022 - Current
Area Manager - Just A Dash Food Service Group
07.2018 - 10.2022
Branch Manager II / Officer - TCF National Bank
01.2011 - Current
Branch Manager II - TCF National Bank
01.2011 - 01.2011
Branch Manager I - TCF National Bank
01.2010 - 01.2011
BARTENDER - Olympia Fields Country Club
04.2009 - Current
Manager in Training - TCF National Bank
01.2005 - 01.2006
Assistant Branch Manager - TCF National Bank
01.2005 - 01.2005
Supervisor - TCF National Bank
01.2004 - 01.2005
Blackburn College - Bachelor, Communication and Graphic Designs
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