Makeba Screen
New York
Summary
Experienced Security Manager with 15 years in security operations seeking a Security Site Manager position. Skilled in risk assessments, security plans, and on-site investigations, emphasizing access control and threat identification. Proven track record in team management, safety protocol enhancement, and collaboration with law enforcement to ensure secure environments. Adept at optimizing scheduling, conducting performance evaluations, and implementing security measures to safeguard assets. Proficient in overseeing security operations, developing protocols, and ensuring compliance with standards. Accomplished in fostering effective communication with stakeholders and maintaining a culture of safety and security.
Overview
19
19
years of professional experience
Work History
Security Site Manager
Mulligan Security
Brooklyn
02.2024 - 12.2024
- Lead security team to optimize scheduling and conduct performance evaluations.
- Develop and enforce security protocols to minimize incidents and improve safety.
- Collaborate with government officials, clients, and internal teams to uphold security standards.
- Ensure efficient team management and effective communication with stakeholders.
- Oversee security operations to safeguard corporate assets and premises.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.
- Participated in weekly meetings with management team to discuss any security concerns or updates.
- Investigated suspicious activity and reported findings to the appropriate authorities as needed.
- Monitored access control systems, CCTV footage, and alarm systems.
- Resolved conflicts between staff members in a timely manner while adhering to company policy.
- Set team schedules with clear understanding of coverage requirements, individual availability, and unique knowledge of each officer.
CCTV Asset Protection Site Manager
Prosegur Security USA
Brooklyn
12.2023 - 02.2024
- Implemented work schedules, supervised officer performance, and conducted comprehensive training to boost team effectiveness.
- Conducted regular audits and camera investigations to support asset protection initiatives and reduce theft and vandalism.
- Collaborated with law enforcement, reporting criminal activities and aiding in the resolution of theft and fraud cases.
- Maintained CCTV equipment, ensured safety protocols, and fostered a secure environment through vigilant monitoring and patrolling.
- Oversaw incident reporting, analyzed security risks, and implemented measures to mitigate vulnerabilities.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Performed routine audits to maintain inventories, supplies and equipment.
Security Tour Commander
Arrow Security
Queens
07.2023 - 11.2023
- Supervised 130 staff members to uphold performance standards and operational protocols.
- Strengthened site security, leading to higher field contacts, vehicle stops, ID verifications, arrests, and traffic citations.
- Provided in-depth training on field procedures to boost operational effectiveness and enhance customer service.
- Streamlined team operations, increased security measures, and improved staff training.
Security Duty Manager Supervisor
Allied Universal Aviation
03.2023 - 05.2023
- Efficiently managed security operations, monitored CCTV systems, and responded to breaches and emergencies within a three-minute window.
- Conducted security audits, oversaw scheduling and payroll, and ensured strict adherence to uniform standards through regular inspections.
- Collaborated with Port Authority police, maintenance teams, and air traffic control to address emergencies and maintain seamless airport operations.
- Conducted comprehensive briefings and training sessions for new security personnel, wrote detailed incident reports, and fostered a culture of teamwork.
Lead Area Manager/Site Security Manager
Quality Protection Services
10.2018 - 12.2022
- Led security team, ensuring operational efficiency and quality control at multiple sites.
- Conducted performance evaluations, provided corrective actions, and enhanced workforce competency through targeted training.
- Oversaw security protocols, regulatory compliance, and consistent enforcement of company policies and appearance standards.
- Managed administrative duties such as scheduling, payroll processing, and recruitment for up to 50 security officers.
- Implemented security technology upgrades to enhance monitoring capabilities and streamline operations.
Census Field Supervisor
US Census Bureau
01.2020 - 08.2020
- Led weekly performance evaluation meetings, set goals, and customized products for market demands.
- Aligned organizational objectives by coordinating with internal and external teams to standardize best practices.
- Supervised field operations to ensure prompt and high-quality completion of census interviews at multiple facilities.
- Managed recruitment strategies to increase applicant pool diversity and meet hiring targets efficiently.
- Implemented innovative data collection techniques to enhance accuracy and efficiency of census data.
Public Safety Officer Dispatcher
FIT College/ Allied Universal
08.2015 - 09.2018
- Patrolled campus for safety, guided visitors, and addressed security concerns.
- Responded to emergencies, administered first aid, and ensured control until specialized help arrived.
- Collaborated with safety agencies for high-profile events, enhancing security and managing crowd control.
- Supported dignitary security and managed large campus event crowds effectively.
- Maintained safety through vigilant observation and quick response.
Security Shift Supervisor/ Fireguard
NBC Security/ Summit Security
12.2013 - 12.2014
- Mentored and trained team members to boost performance and managed operational tasks like payroll scheduling and incident report handling.
- Oversaw team workflows, upheld training initiatives, and offered recommendations for departmental enhancements to guarantee client contentment by resolving inquiries and complaints efficiently.
FJC Security Inc
07.2010 - 08.2013
- Supervised commercial properties to safeguard access points and handle alarms for security concerns.
- Oversaw access for residents and visitors to prevent theft and uphold a safe environment.
- Recorded daily activities and incidents, collaborating with emergency services for safety measures.
- Maintained security protocols by coordinating with emergency services during critical situations.
FJC Security Inc
01.2009 - 04.2009
- Monitor commercial properties to maintain secure access points and respond promptly to alarms.
- Author detailed incident reports on property damage, theft, and unauthorized access.
- Coordinate efficiently with emergency services during critical situations.
- Ensure the integrity of access points and security measures at all times.
Customer Care Associate I JFK
JetBlue Airlines
02.2006 - 06.2007
- Assisted customers via phone and in-person to resolve inquiries and issues promptly.
- Documented detailed customer interactions and resolutions for accurate record-keeping.
- Provided comprehensive information and assistance to customers promptly.
- Ensured resolution of inquiries and issues related to products and services efficiently.
- Maintained meticulous records of customer engagements and complaints for reference.
Education
GED -
Skills
- Risk assessments
- Security plans
- Access control
- Threat identification
- Team management
- Safety protocol enhancement
- Collaboration with law enforcement
- Scheduling optimizations
- Time management
- Retraining
- Conducting investigations
- CCTV
Conducting security audit
Scheduling
Timeline
Security Site Manager
Mulligan Security
02.2024 - 12.2024
CCTV Asset Protection Site Manager
Prosegur Security USA
12.2023 - 02.2024
Security Tour Commander
Arrow Security
07.2023 - 11.2023
Security Duty Manager Supervisor
Allied Universal Aviation
03.2023 - 05.2023
Census Field Supervisor
US Census Bureau
01.2020 - 08.2020
Lead Area Manager/Site Security Manager
Quality Protection Services
10.2018 - 12.2022
Public Safety Officer Dispatcher
FIT College/ Allied Universal
08.2015 - 09.2018
Security Shift Supervisor/ Fireguard
NBC Security/ Summit Security
12.2013 - 12.2014
FJC Security Inc
07.2010 - 08.2013
FJC Security Inc
01.2009 - 04.2009
Customer Care Associate I JFK
JetBlue Airlines
02.2006 - 06.2007