Keberlyn Vargas

Driver Management

• Hiring, disciplining, and termination of employees while making sure staffing levels are adequate to meet the demands of the business
• Create an environment of safety and ensure each driver is up to date on all monthly safety training
• Accountable for ensuring driver compliance with daily duties regarding paperwork, hours of service compliance, pre-trip/post-trip inspections
• Communicate with drivers throughout the day on any issues that come up and offer on the road support
• Serve as a contingency resource in the event of driver call-offs, driver shortages, heavy volume, or any other unforeseen circumstances
• Enhanced team productivity by collaborating on projects and sharing best practices with colleagues.
• Provided backup support for organizational leadership.
• Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients and drivers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Introduced new methods, practices, and systems to reduce customer complaints, missing packages and communication.

• Prepares patients for oral exams and assists Dentists throughout the procedure
• Complete radiographic images and intraoral photos when appropriate
• Educates patients in oral care and ensures the sterility of instruments and operatory before and after patients arrive
• Actively deliver a positive patient experience by striving to keep patients focused on the best possible treatment recommended by the dentist
• Maintain a running list of dental supply inventory
• Ensure maintenance of emergency kits and first aid supplies in the office to ensure accuracy and compliance with OSHA and HIPAA
• Ensure that office SDS sheets are up to date and readily available
• Inspect, test and log autoclave systems and eye wash systems
• Ensure daily, weekly and monthly monitoring of autoclave systems via spore testing and other biological testing, as designated
• Completes all required organizational trainings in a timely fashion
• Maintain a positive work environment to boost department morale
• Aid in the continual support and development of other dental assistants within the organization
• Take impressions of patients' teeth for study casts, pouring, trimming, and polishing study casts
• Make in house night guards, essex, and bleaching trays
• Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.

• Assist the dentist during a variety of treatment procedures
• Taking and developing dental radiographs
• Serving as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment
• Helping patients feel comfortable before, during and after dental treatment
• Teaching patients appropriate oral hygiene strategies to maintain oral health; ( tooth brushing, flossing and nutritional counseling)
• Marketing; speak with libraries, daycare and schools about the importance of oral hygiene

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Professionally and courteously verified appointment times with patients
• Managed a multi-line phone system and pleasantly helped all patients
• Verified patient’s eligibility and claims status with insurance agencies
• Prepared necessary paperwork, collected payments and sent out proper billing
• Submitted insurance claims and dispersed payments
• Prepared detailed reports outlining key metrics related to claim activity, enabling management to make informed decisions about resource allocation.
• Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner

• Set up calibrations, clean before and after a cycle shift cycle
• Fed raw material to semi-automatic machines
• Tested production periodically with appropriate measuring tool
• Fixed any minor malfunction of machines
• Kept records of approved and defective wooden and medical products
• Multitasked between feeding machines and packing production
• Maintained DNA controlled environment and clean room
• Dated, labeled and packaged wooden and medical products

• Provided therapeutic support to individuals with severe and persistent mental illnesses
• Ensured office/work environment was organized, clean and professional
• Placed and picked up medical prescriptions for consumers
• Administered medications 3 times per 12 hour shift
• Set up and tracked records of medical, auto, food delivery, visitation, and psychiatric appointments
• Answered multiple phone calls
• Cleaned and cooked for residential facility
• Google DOC, Microsoft, and Macintosh educated

• Greeted customers to the store and provided answers to their questions about products
• Followed and achieved department’s sales goals on a monthly, quarterly and yearly basis
• Built productive trust relationships with customers
• Processed POS (point of sale) purchases
• Handled returns of merchandise
• Consistently delivered service in patient, positive and productive manner
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
• Set up new sales displays each week with fresh merchandise.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.