Kebo Nguimbi
Provo,UT
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with a drive to reach organizational goals. Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Experienced Medical Assembler with a background in manufacturing and assembling medical devices. Proficient in following assembly procedures and quality standards to produce precise and reliable products. Skilled in using hand and power tools, reading technical drawings, and performing quality inspections.
Overview
2
2
years of professional experience
Work History
Library Cafe Crew Member
Cougareat
Provo, UT
11.2023 - 10.2024
- Performed serving, cleaning, and stocking to high standards, and provided excellent customer satisfaction.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Assisted other team members in achieving goals.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware, and napkins.
- Kept the pastry and dessert case stocked with fresh selections, and arranged them to entice orders.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly, efficient service at the register.
- Worked well with teammates, and accepted coaching from the management team.
- Filled out daily shift log to record the amount of food prepared, used, and leftover.
- Kept the food preparation area, equipment, and utensils clean and sanitary.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Escalated problems or complaints to the relevant supervisor or manager for resolution.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces, and restocking supplies.
- Properly label and store food and fresh ingredients in the cooler or freezer to optimize freshness.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Observed customer purchases in line, and differentiated between standard portions.
- Prepared products following restaurant, health, and safety standards, and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
Medical Assembler
Manpower
Houston, TX
06.2023 - 08.2023
- Managed inventory levels effectively, ordering supplies as needed to maintain an efficient workflow.
- Verified specifications by measuring completed components.
- Prioritized safety and quality in all aspects of the role, consistently maintaining a high level of professionalism and commitment to excellence.
- Ensured accurate documentation of all assembly processes, adhering to strict record-keeping requirements for regulatory compliance.
- Streamlined assembly processes by identifying procedural improvements and suggesting solutions to management.
- Remained up-to-date on industry advancements by attending relevant workshops, trainings, and seminars related to medical device assembly.
- Determined most appropriate materials to be used in creating patient prosthetic limbs based on careful reviews of order specifications and patient medical histories.
- Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
- Visually inspected devices for defects and placed defective items into reject bin.
- Assisted in the training of new employees on proper assembly techniques, fostering a supportive work atmosphere.
- Maintained a clean and organized workspace, adhering to strict sterilization procedures for optimal safety.
Telephone Interviewer
ReconMR
Houston, TX
03.2023 - 06.2023
- Enhanced interviewee engagement with clear communication and active listening skills during telephone interviews.
- Adapted quickly to changes in project parameters, ensuring seamless transitions between different surveys and assignments.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
- .Achieved high levels of accuracy by meticulously reviewing collected data for errors before submission for analysis.
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Identified trends in respondent feedback through careful analysis of their responses allowing the organization make informed decisions.
- Developed strong rapport with interviewees, resulting in more detailed and accurate survey responses.
- Successfully completed multiple projects with varying levels of complexity and timelines, consistently meeting deadlines while maintaining a high level of quality in work.
- Increased response rates by tailoring survey questions to match the interests and needs of individual respondents.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Documented records of call information.
- Investigated candidate history and employment claims to confirm eligibility for positions.
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
- Participated actively in continuous professional development programs aimed at enhancing my interviewing skills and knowledge of research methodologies.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Handled sensitive information with discretion, adhering to confidentiality requirements and protecting respondent privacy.
- Administered phone interviews to survey participants.
- Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
- Conducted interviews with participants to assess eligibility.
- Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.
- Contributed positively towards creating an inclusive work environment through open communication style.
- Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.
- Employed persuasive techniques when necessary to encourage reluctant respondents to participate in surveys or provide additional information.
- Collaborated with team members to share best practices, boosting overall productivity and performance.
- Coded data from participant interviews.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
Education
Bachelor of Science - Public Health
Brigham Young University
Provo, UT04.2027
High School Diploma -
Sharpstown International High School
Houston, TX05.2023
Skills
- Product Promotion
- Customer Service
- Customer Engagement
- Teamwork and Collaboration
- Data Entry
- Staff Development
- Telephone Etiquette
- Verbal and written communication
- Clear Communication
- Critical Thinking
- Decision-Making
- Hospitality service expertise
- Salesmanship
- Company standards
Accomplishments
- Supervised team of 5 staff members.
- First-gen student
Affiliations
- Rhythm and Souls Collective (African dance ensemble)
- Gardening
Languages
Lingala
Limited
Timeline
Library Cafe Crew Member
Cougareat
11.2023 - 10.2024
Medical Assembler
Manpower
06.2023 - 08.2023
Telephone Interviewer
ReconMR
03.2023 - 06.2023
Bachelor of Science - Public Health
Brigham Young University
High School Diploma -
Sharpstown International High School
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