Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kebrina Martinez

San Antonio,TX

Summary

Professional business assistant with an extensive background in customer service and management training looking to fill a customer service role. Proficient with all windows applications, time management, and taking direct calls from consumers.

Overview

13
13
years of professional experience

Work History

Waitress/Bartender

Triple C Steakhouse
Devine, TX
01.2011 - Current
  • Provide excellent customer service by addressing any complaints or concerns promptly.
  • Calculate charges, issue table checks and collect payments from customers.
  • Effectively multitasking within fast-paced environment.
  • Maintain inventory of liquor, beer, wine, and other beverage items.
  • Maintain a clean work station by restocking supplies and wiping down counters.

Business Assistant

Heartland Dental
San Antonio, TX
05.2015 - 05.2021
  • Scheduled and confirmed appointments for multiple providers in the office.
  • Filed patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
  • Prepared agendas and made arrangements for meetings, conferences, teleconferences.
  • Compiled weekly and monthly performance metrics against set targets.
  • Greeted visitors and answered phone calls to provide assistance and general information in a professional manner.
  • Maintained customer database by entering and updating contact information.
  • Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Performed outbound calling campaigns to promote new products or services.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Performed month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
  • Monitored accounts receivable report, checked for late, delinquent, or missing invoices and payments.
  • Reached out to vendors and customers to resolve account problems.
  • Examined customer payment history and coordinated collections arrangements.
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Monitored inventory of dental supplies and placed orders when necessary.
  • Conducted regular audits of patient accounts to ensure accuracy and compliance with regulation.

Administrative Assistant

Legacy Office Centers
San Antonio, TX
01.2013 - 05.2015
  • Administrative/Receptionist work for all the offices that we leased (over 40 offices).
  • Advertised available properties through various outlets such as newspapers and online listings sites.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Updated databases with new and modified customer data.

Education

High school diploma -

Devine High School
05.2011

Skills

  • Dentrix
  • Office Administration
  • Data entry
  • Typing
  • Organizational skills
  • 10 key typing
  • Communication skills
  • Time management
  • Front desk
  • Google Docs
  • Sales
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Administrative experience
  • Windows
  • Microsoft Powerpoint
  • Phone etiquette
  • Payment Processing
  • Marketing Assistance
  • Report Preparation
  • Customer Relations
  • Account Monitoring
  • General Ledger Maintenance
  • Insurance Verification

Timeline

Business Assistant

Heartland Dental
05.2015 - 05.2021

Administrative Assistant

Legacy Office Centers
01.2013 - 05.2015

Waitress/Bartender

Triple C Steakhouse
01.2011 - Current

High school diploma -

Devine High School

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Kebrina Martinez