Kechena Elias
Winter Haven
Summary
Motivated and Hardworking Medical Assistant, with strong organizational and problem-solving skills. Brings reliability and a positive attitude to every task. Eager to learn and contribute to team success in healthcare settings, extensive experience in managing patient interactions and administrative duties in medical setting. Valued for strong collaboration skills, adaptability, and consistent delivery of high-quality results. Known for reliability and effective communication, ensuring seamless patient experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Excel Pain and Spine
Lakeland, FL
04.2026 - 05.2026
- Collaborated with healthcare team to implement new office procedures, increasing operational efficiency by reducing wait times.
- Trained new staff on administrative processes and patient interaction techniques to foster a cohesive work environment.
- Conducted inventory management for medical supplies, ensuring availability while minimizing waste through efficient ordering practices.
- Analyzed patient feedback to identify areas for improvement in service delivery and enhanced overall patient experience.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Assistant/Receptionist
Cardiovascular Center
Winter Haven, FL
06.2023 - 12.2023
- Managed patient scheduling and coordinated appointments effectively to optimize clinic workflow.
- Assisted in medical procedures, ensuring compliance with safety protocols and enhancing patient comfort.
- Maintained electronic health records accurately, supporting data integrity and streamlined access for healthcare providers.
- Communicated clearly with patients regarding treatment plans, insurance processes, and billing inquiries to improve satisfaction.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Improved office organization by maintaining accurate patient records and filing systems.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
Medical Assistant
United Vein Centers
Lakeland, FL
07.2021 - 07.2023
- Assisted in patient intake and documentation processes to ensure accurate health records.
- Scheduled appointments, managing calendar efficiently to optimize patient flow.
- Educated patients on treatment options and post-procedure care instructions.
- Performed venipuncture and administered injections under physician supervision.
- Maintained cleanliness and organization of medical equipment and examination rooms.
- Supported clinical staff by preparing instruments and assisting during procedures.
- Monitored patient vital signs, recording changes for physician review.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with team members to enhance workflow efficiency and patient satisfaction.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Extenship
Advanced Dermatology Center
Lakeland, FL
03.2020 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Certificate - Medical Assistant
Southern Technical College
Auburndale, FL03-2020
High School Diploma -
Senior High School
Auburndale, FL05-2019
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Medical receptionist experience
- Patient check-in and check-out
- Front desk operations
- HIPAA compliance
- Patient scheduling
- Office administration
- Microsoft office
- Reminder calls
- Electronic medical records
- Insurance verification
- Medical charting
- Telephone etiquette
- EMR / EHR
- CPR certified
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CMAA - Certified Medical Administrative Assistant
Languages
English
Full Professional
creole
Native or Bilingual
French
Limited Working
Timeline
Medical Assistant/Receptionist
Excel Pain and Spine
04.2026 - 05.2026
Medical Assistant/Receptionist
Cardiovascular Center
06.2023 - 12.2023
Medical Assistant
United Vein Centers
07.2021 - 07.2023
Extenship
Advanced Dermatology Center
03.2020 - 04.2020
Certificate - Medical Assistant
Southern Technical College
High School Diploma -
Senior High School