Kecia Byrd
Detroit,MI
Summary
A hardworking and passionate job seeker with strong organizational, planning and leading skills eager to secure entry-level position. Also, reliable and effective at communicating ideas. Capable of working independently or as part of a team.
Overview
18
18
years of professional experience
Work History
Housekeeper/ Assistant to Executive Housekeeper
Home 2 Suites By Hilton
02.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Housekeeping
Tru by Hilton Hotel
04.2021 - 02.2024
- Assisted supervisor inspecting rooms
- Assisted in laundry.
- Followed sanitation and good housekeeping practices.
- Collaborated with maintenance and housekeeping teams.
- Performed general housekeeping and cleaning tasks.
- Trained housekeeping staff on cleaning protocols.
- Inspected rooms for damages and sufficient housekeeping practices.
Lead Housekeeper
Novi Inn and Suites
10.2018 - 04.2021
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
- Conducted regular inspections of guest rooms, public spaces, and back-of-the-house areas to maintain cleanliness standards.
- Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
- Assisted in laundry
Retail Sales Associate/ Cashier
Michael’s Arts and Crafts
01.2006 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service Advisor
Minacs Group-OnStar
02.2015 - 10.2015
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Logistics/Flow Team
Target
01.2007 - 01.2015
- Unloaded incoming merchandise
- Received, sorted and marked items with identifying codes
- Maintained sales floor in a neat and properly displayed manner
- Provided customer assistance.
Education
Medical Administration - Medical Administrative Assistant
Everest Institute
Southfield, MIBusiness Administration -
Wayne County Community College
Detroit, MISkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
Timeline
Housekeeper/ Assistant to Executive Housekeeper
Home 2 Suites By Hilton
02.2024 - Current
Housekeeping
Tru by Hilton Hotel
04.2021 - 02.2024
Lead Housekeeper
Novi Inn and Suites
10.2018 - 04.2021
Customer Service Advisor
Minacs Group-OnStar
02.2015 - 10.2015
Logistics/Flow Team
Target
01.2007 - 01.2015
Retail Sales Associate/ Cashier
Michael’s Arts and Crafts
01.2006 - 10.2018
Medical Administration - Medical Administrative Assistant
Everest Institute
Business Administration -
Wayne County Community College
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