Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Hi, I’m
Kecia Duncan
Huntsville,AL
Summary
Overview
27
years of professional experience
5
years of post-secondary education
Work History
HYDE HOMES, Huntsville, AL
Receptionist/Warranty Coordinator
03.2017 - 02.2024
Job overview
- Greeted and welcome individuals upon arrival, ranging from contractors/suppliers to general public
- Performed general administrative and clerical duties such as filing, photocopying, scanning and faxing
- Streamlined front desk operations for increased efficiency by effectively managing 50 estimated phone calls, emails, and walk-in clients.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Improved appointment scheduling system and maintained calendar, reducing wait times and increasing client satisfaction.
- Organized accounting and closing documents
- Created warranty profiles and work orders for repairs
- Monitored warranty claims to ensure that they are handled properly
- Coordinated with outside subcontractors/vendors to repair or replace defective products
- Established procedures for handling warranty claims, including documentation requirements such as proof of purchase dates or serial numbers of products
- Communicated with customers about warranty rights and responsibilities.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
APPLETON LEARNING
Teacher's Aide
2013.01 - 2017.02 (4 years & 1 month)
Job overview
- Assisted teachers with supervision and care of group of 25 children.
- Assisted in maintaining confidentiality concerning student records
- Assisted special needs students with various daily functions such as toileting, feeding, and navigation through school.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Copied, organized and distributed classroom assignments or other paperwork.
- Prepared, set up, and disassembled instructional materials and activities
- Facilitated activities with individual students or small groups to reinforce concepts taught by class teacher.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Maintained safety and security by overseeing students in recess environments.
- Supervised students on field trips for safety and proper behavior in public settings.
Hunter homes
Administrative Assistant
2007.07 - 2012.06 (4 years & 11 months)
Job overview
- Assisted development and implementation of new administrative procedures.
- Supported executive staff through scheduling meetings, appointments, and preparing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Received and sorted incoming mail and packages to distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Interacted with members of staff and individuals outside of agency ranging from other contractors/suppliers to general public
- Answered multi-line phone system, routing around 50 incoming calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
University of North Alabama Florence, AL
Bachelor of Science from Social Work
09.1999 - 06.2004
University Overview
Skills
- Professional Appearance and Demeanor
- Microsoft Office Proficiency
- Multi-Line Telephone Operation
- Organizational Skills
- Multi-tasking and Time Management Skills
- Verbal and Written Communication
- 45-60 WPM Typing Speed
- Administrative/Clerical Support
- Document Management
- Documentation and Reporting
- Office Supply Management
- Calendar and Schedule Management
- Coordinating Repairs
- Customer Inquiries
- Payment Collection
- Excellent Administrative Abilities
- Handling Complaints
Accomplishments
Accomplishments
2021 Office Support Staff Employee of the Year
2023 Best Team Effort Recognizing Unparalleled Collaboration and Dedication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Timeline
Receptionist/Warranty Coordinator
HYDE HOMES
03.2017 - 02.2024
Teacher's Aide
APPLETON LEARNING
2013.01 - 2017.02 (4 years & 1 month)
Administrative Assistant
Hunter homes
2007.07 - 2012.06 (4 years & 11 months)
University of North Alabama
Bachelor of Science from Social Work
09.1999 - 06.2004
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