Kecia Robinson
Customer service
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
City Letter Carrier
United State Postal Service
Park Ridge, IL
12.2022 - Current
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Distributed mail on foot to residences and businesses per shift
Customer Service Rep. III
University of Chicago
Chicago, IL
12.2015 - 02.2023
- Medicine
- To take inbound calls for hospital
- To page patients doctor in emergency
- To send out cold code and supervise shift of about 7 employees.
- Worked effectively in fast-paced environments
- Cultivated interpersonal skills by building positive relationships with others
Customer Service Rep
Blue Cross Blue Shield
Naperville, IL
07.2014 - 09.2015
- To take inbound calls for insurance company
- To help customer understand insurance coverage and help customer understand claims and bills.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Investigated and resolved customer inquiries and complaints quickly
- Followed up with customers about resolved issues to maintain high standards of customer service
Customer Service
LAZ Parking
Chicago, IL
03.2010 - 07.2014
- Dispatcher, Laz Parking
- To take inbound calls for Chicago Parking Meter
- To help customer finish transaction for payment and to dispatch employees to broken meter to fix
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Chicago Vocational High School
Chicago 06.1998
Some College (No Degree) - Computer And Information Sciences
Eastern Illinois University
Charleston, ILSome College (No Degree) - Computer And Information Sciences
Langston University
Langston, OKSkills
- High-quality customer service
- Customer service skills
- Customer service management
- Excellent customer service
- Call center customer service
Timeline
City Letter Carrier
United State Postal Service
12.2022 - Current
Customer Service Rep. III
University of Chicago
12.2015 - 02.2023
Customer Service Rep
Blue Cross Blue Shield
07.2014 - 09.2015
Customer Service
LAZ Parking
03.2010 - 07.2014
High School Diploma -
Chicago Vocational High School
Some College (No Degree) - Computer And Information Sciences
Eastern Illinois University
Some College (No Degree) - Computer And Information Sciences
Langston University
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